RETURNS POLICY
Change of mind
If your item doesn’t fit your space, or wasn’t quite right, that’s okay too. We accept Change of Mind returns if:
- The item is in its original packaging and unused
- You have proof of purchase
Please note: Shipping fees are non-refundable for Change of Mind returns and exchanges. If you choose to return your item online, Zoobibi reserves the right to charge for exchange postage.
Faulty or damaged items
We accept faulty or damaged items with proof of purchase.
Your item is considered faulty or damaged if:
- It does not do what we said it does
- The product has a significant defect
- It is significantly different to the description given
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