Shipping Details

All orders are dispatched within 2 business days from our warehouse. Once shipped, you'll receive tracking details so you can follow your delivery every step of the way. We use trusted carriers to ensure your gear arrives safely and on time, wherever you are in Australia.

At The Outdoor Gear Store Australia, we take pride in the quality and reliability of our products. If an item you’ve purchased is found to be faulty or defective due to a manufacturing issue, we’ll provide a suitable remedy, whether that’s a repair, replacement, or refund. This policy applies regardless of when the fault is discovered. Please note, it does not cover damage caused by misuse, normal wear and tear, or unauthorised modifications. A valid proof of purchase is required to process any claims.