Shipping Details
98% of products are dispatched within 1-2 business days. Ensure your address is correct during checkout. To aid in the speed of delivery, our system cannot accept order cancellations following payment. Allow 4 - 20 business days for Australian wide delivery.
Residential address will be required.
We will use Australia Post, Fastway and other courier services. If the buyer has a preferred service, please contact us after you have placed your order. If no message received, freight carriers will be selected according to buyer's location.
If buyer is unavailable at the time of delivery, a calling card will be left. Please reply to the calling card in time to avoid returns. Re-delivery fee will be charged for items that need re-delivery.
All returns must be accompanied with the buyer’s name and return reasons. Items returned without detailed information will be delayed in processing or be ignored.
If the buyer had a wrong purchase or changed their mind please contact us within 30 days after the original transaction date. Products must be returned at the buyer's cost in 100% complete condition, including all components, original boxes, manuals, and other accessories provided by the manufacturer.
Original Freight costs are not refundable under any circumstances. For free shipping items, the original shipping cost will also be deducted from the purchase amount.
We are not responsible for the return shipping cost of items. Buyers are responsible for paying the return shipping.
If the item was received defective or was sent wrong, please contact us with photo evidence within 14 days of item received. The defective/wrong item may need to be returned to us and the replacement will be sent at our cost.
Please choose carefully as we don't honor change of mind. We will review this on a case-by-case basis and we hold the right to refuse a return if we deem to be unsatisfactory.
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