Shipping Details

Delivery by Courier

The delivery address must be an address within Australia and cannot be a freight forwarding location. Deliveries cannot be made to PO Boxes. 

If you wish to change the delivery date or delivery address, you must let our Customer Service Team know at least 72 hours prior to the dispatch of your Order. 

EzSpace and our third party delivery contractor will use its best endeavours to deliver your Order within any stated timeframe for dispatch, however EzSpace and our third party delivery contractor does not warrant that these timeframes will always be met, as many factors may affect these timeframes.

You must advise at the time you place your Order via the website or at least 14 business days before your package is delivered, of any difficulties that may be involved in the delivery (such as no lift, stairs or narrow entries).

We will try our best to help you pass on this information or details of the difficulties to the third party delivery contractor but it is up to the third party delivery contractor if they deem it to be a difficult location, either you will be liable for any extra charges including manual handling fees and the cost of an extra person to assist, or a redelivery fees may be charged to reschedule your delivery. You are fully responsible to all extra charges.  

EzSpace cannot and will not accept responsibility for delivery failures or delays by our third party delivery contractor.

You agree that our third-party delivery contractor shall not provide "delivery to the unit or room" service when the safety of the delivery professionals is concerned. The delivery professionals have full rights to refuse any service requirement from you if they feel unsafe and/or may cause potential injuries.  

Change of Mind Returns:

Please choose carefully as full refunds are not normally provided where you have simply changed your mind or made a wrong selection. We recommend carefully previewing any orders before adding them to your shopping cart and proceeding with your order. 

If you change your mind after receiving the purchased product, you may return it to us within 30 days of the date you received it, no questions asked [conditions apply]. Please contact us via your Account for return approval. 

Please Note:

• Postage is paid by the customer

• The product must be returned in the original packaging, accessories included

• We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery

• Handling, stocking and other fees may apply

Warranty Claims:

EzSpace is guaranteed against faults in construction and material for a period of three years from the date of purchase for furniture. EzSpace is guaranteed against faults in construction and material for a period of five years from the date of purchase for mattresses. EzSpace is guaranteed against faults in construction and material for a period of one year from the date of purchase for small items, such as bins or the “Paper” collection on our website. We do not accept responsibility for any natural characteristics of materials used or any slight dents or marks occurring during transportation.

Should an issue arise with your order, please contact us via your Account to raise a warranty claim.