Shipping Details

• We offer Australia-wide delivery on all our electric fireplaces, lighting, and furniture products.

• Standard delivery times range from 5–10 business days for in-stock items.

• All deliveries are handled by trusted couriers to ensure your order arrives safely and on time.

• Tracking details will be provided once your order is dispatched.

• Please ensure someone is available to receive and sign for large or bulky items.

• Delivery fees vary depending on product size, weight, and destination. Shipping costs will be calculated at checkout.

At Elegant Interior, we stand behind the quality of our products.

• Warranty: All our electric fireplaces, lighting, and furniture items come with a standard 12-month warranty against manufacturing defects. Some products may include extended warranties—please refer to individual product pages for details.

• Returns: If you are not completely satisfied with your purchase, you may return it within 14 days of delivery for a refund or exchange, provided the item is unused, in original condition, and in its original packaging.

• Process: To initiate a warranty claim or return, please contact our customer service team with your order details. We will guide you through the process promptly.

• Exclusions: Custom-made or special-order items may not be eligible for return unless faulty. Shipping fees for change-of-mind returns are the responsibility of the customer.

We are committed to ensuring your satisfaction and delivering quality products you can trust.