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This reusable playbook covers 52 topics chosen from over twenty years of study and practical application with thousands of clients, leaders, and MBA students and graduates:
Use this as a self-guided companion to coach yourself, your clients, and your teams on how to create innovative solutions and leave your organization--and the world--better than you found it.
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We use a combination of Australia Post, Aramex and Direct Freight Express to get your order to you.
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Orders of multiple items may come in separate parcels.
All returns must be started within 30 days of delivery. We kindly request that you don’t try to return the item without letting us know as every situation can be resolved differently.
Sometimes items are damaged during delivery, or have manufacturing defects. If this is the case or you have received an incorrect item, get in touch with us as soon as possible and we will do our best to fix as soon as we know. Visit our contact page to send a query.
Change of mind returns are accepted within 30 days of delivery for most items in resellable and unopened condition. Most items are eligible for free returns however each item in your order may have a different return policy. Some items cannot be returned due to change of mind.
To check the return policy for your item look on each item page for the returns section. Please note that the few items that are not eligible for free returns may incur a re-stocking fee in addition to having to pay for shipping to return the item.
SKU: 9781637427927
Estimated Delivery Time Frame:5-10 business days
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Reference ID: 15476198
