Shipping Details

Delivery varies by location, please see the expected timeframe to receive your product below:

• Metro: 2-4 business days

• Regional: 3-6 business days

   

No delivery to PO Box addresses or Parcel Lockers.

If you are unavailable at the time of delivery, re-delivery fees may apply.

Change of Mind Returns:

We understand that sometimes a purchase might not be quite right. If you change your mind, you can return your product within 14 days of purchase. Once items have been received and inspected by our team, we will facilitate full refund of the product purchase price.

Please Note:

• You have proof of purchase (receipt or order confirmation included in return).

• The product is unused, and in its original condition and in original packaging.

• The product has not been installed.

• The product is fee from any damage, such as scratches, chips or dents.

   

Please note that return shipping costs are the responsibility of the customer.

Faulty Products:

If your product arrives faulty or damage upon receiving, we will offer a full refund of the product price or exchange.

Please Note:

• The product must be returned in the original packaging, any accessories included

• Provide the contact details and license number of the installing electrician.

Warranty:

All products come with a 12-month warranty from the date of purchase, provided they have been installed by a licensed electrician. This warranty entitles you to a replacement or refund. Please note that all costs associated with warranty claims such as postage, installation, or removal are the responsibility of the customer.