Shipping Details

Please allow 0-3 days processing time before your parcel is sent. In most cases it will be within the first 24hrs.

 

The following shipping times are approximate travel times to each state:

 

Victoria - 2-3 business days.

New South Wales - 3-4 business days

Queensland - 3-5 business days

Northern Territory - 4-9 business days

Western Australia - 5-10 business days

Australian Capital Territory - 3-5 business days

South Australia - 3-5 business days. 

Tasmania - 3-5 business days

 

Postage Information

Orders are sent via Australia Post or Border Express and require signature on delivery.

If the parcel is not signed for, SMS and/or email alerts will be sent to indicate where your parcel may be collected from.

PLEASE NOTE POSTAGE TIMES CAN VARY DEPENDING ON PUBLIC HOLIDAYS, WEEKENDS, LOCATION, NATURAL DISASTERS, CUSTOMS INVESTIGATIONS, AUSTRALIA POST INVESTIGATIONS & OTHER UNCONTROLLABLE FACTORS.

THESE TIMEFRAMES ARE OUT OF OUR CONTROL, WE WILL TRY OUR BEST TO ENSURE YOU RECEIVE YOUR PARCEL ASAP.

 

Missing Parcels

On the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Australia Post or Border Express Investigation Team. Unfortunately, these timeframes are uncontrollable and we will do our best to rectify the issue ASAP.

 

Incorrect Information

Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.

If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

If you do find you have entered incorrect shipping information please email us ASAP and we will attempt to correct the mistake.

Please note we only ship to Australia.

We're always here to help you if you have any issue with a product. That's why we have an Australian based team ready to help you with any questions or issues.  

When can you return or exchange a product? 

Change of Mind:

You can return a product for change of mind and we will give you a refund, store credit, or we can exchange the product for you. We can do this as long as the item in question is:

• returned within 14 days of receiving the order;

• as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);

• in a resalable condition; and

• not damaged in any way.

We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.

To return your item for change or mind, you need to follow our returns process. You may contact us.

You will be responsible for the cost and risk of returning goods, including the cost of return shipping and any gateway transaction fees that RV Online incur by the payment gateway provider. If the item is not received by us, you will not be eligible for a refund, credit or exchange. We recommend you insure high value items that you return for change of mind.

If the returned item does not meet the conditions outlined above, you will be responsible for the cost of receiving your returned goods back to your nominated address.

Faulty Products:

Every product we sell comes with a manufacturers’ warranty. If you run into any issues with a product, you may contact us and we will let you know how to contact the relevant manufacturer and help you through their warranty process.

The details of the manufacturers’ warranties are set out on their respective websites. Please feel free to contact us if you have any questions about them.

Of course, nothing in this returns policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law ("ACL") (or any liability under them) which by law may not be limited or excluded. If you are a "consumer" under the ACL, the following notice applies to you:

"Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law ("Consumer Guarantees"). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."