Return Policy
Burrows Jewellers is committed to ensuring you're delighted with your jewellery purchase and our service.
We aim to accurately represent our jewellery online, though the detail and colour may vary depending on your display.
If you're not satisfied with your purchase, you may return it under these conditions:
In-store and Online Returns:
Within 14 days of the purchase date
Proof of purchase is required
Item must be unworn, unused, and in original condition and packaging
Discounts applied at time of purchase will carry over to the return
Change of Mind Returns:
Items may be returned within 14 days with a receipt, provided they are in unused and like-new condition with original packaging.
This does not apply to lay-bys or items specially ordered.
Acceptance of returned items as like-new is at our discretion.
We do not refund delivery charges for change-of-mind returns.
Faulty or Incorrect Items:
If an item is faulty, damaged, or not as described, we will cover the return postage after inspection.
Please contact our team before sending anything back.
Warranties and Australian Consumer Law:
Products may come with manufacturer warranties and are covered by consumer guarantees under Australian law.
You may be entitled to a repair, replacement, or refund depending on the situation.
Items must be physically returned for assessment — we cannot review returns remotely.
How to Return:
Contact our team with your order details
Return the item with original packaging and any certificates
You may return via post or in person
If posting, ensure items are securely packed and include your name and return instructions
Send to our retail location in Mildura, Victoria
All returns are subject to inspection. Refunds will be processed using the original payment method.
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