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We try to dispatch orders generally within 24 hours of confirmation.
For standard shipping orders, we charge a flat shipping fee of $9 for orders less than $99.
We currently ship only to Australia. Standard Shipping is a regular service provided by our logistics partner with a 2-8 business day transit time. This might be higher for regional locations. Express Shipping provided by our logistics partner decreases transit times to approximately 2-4 business days. However, we cannot guarantee the delivery timeframe during busy shipping seasons, which are beyond our control.
We are not responsible for any packages once they are in the hands of our nominated third party delivery or shipping company.
Our return policy provides you the flexibility to change your mind within 45 days of package delivery, provided that the product remains in its vacuum-packed condition.
Once the returned product reaches our warehouse, your refund will be processed within 14 days.
Please keep in mind that all shipping costs-including both the original delivery to you and any return shipping-are the responsibility of the purchaser. While we will refund the amount paid for the product itself, the cost of shipping (both the initial delivery and any return postage) will be deducted from your refund.
To be eligible for a refund or replacement, the product must be returned in its original packaging and be in a resalable condition with all tags intact. Products that have been used or are not in a resalable condition will not qualify for a refund or replacement.
Estimated Delivery Time Frame: 2-14 business days
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