TOMOLOO L1 Plus Electric Scooter Foldable Commuter Bike 30km Range 25km/h APP Connected Safe Lock 10'' Tires LED Display

TOMOLOO L1 Plus Electric Scooter Foldable Commuter Bike 30km Range 25km/h APP Connected Safe Lock 10'' Tires LED Display

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The L1-Plus is the perfect evolution of the L1 electric wheel scooter. With significant improvements in every aspect, Welcome to the L1-Plus Electric Scooter powerful enough to be called Plus.

The Power Button:

1.Long press for 3sec:To turn the electric scooter battery on/off

2.Press once: To switch speed from 1 to 3 gear

3.Press twicec: To turn on/off the headlight.

4.Press 3 time: To show the odometer or speedmeter

Features

【10'' Plus In cellualr Solid Tires】"Air Free", have no worry of puncture, also increse Shock Absorption for the electric skateboard.

【Quick Fold&Go, Electric scooter long range and high speed】1200mm*500mm*495mm folding size and 28.4lbs weight, space-saving and portable to carry. UL2272 Certified electric scooter with its' brushless motors capable of traveling up to 18.6 miles (30km) at around 15.5 mph(25km/hour). Please note that the maximum electric scooter range varies depending on several factors. The maximum range stated by manufacturers is usually the range that you would achieve under ideal conditions. This means that you should be riding on a flat and smooth surface and at a constant speed. 

【Triple Brake System】EABS regenerative anti-lock brake, Auxiliary foot brake,Disc brake,provide triple guarantees for electric scooter hoverboard riding safety.

【3000lb High-performance Spring】The elastic coefficient of up to 627N / MM, have excellent shock absorption on all kinds of road conditions with the commuting electric scooter.

【Ultrasound Waterproof Electric Scooter LED Display】Lets you easily control your speed(three gears), total mileage,battery life,etc.Using the App to set the riding mode of the electric bike, change the color of lights and Lock the scooter.

Other Features

- The largest pedal space of similar products

We feel very comfortable to ride the max electric scooter. 120 cm Lengthen scooter body and the height of the pole fully considers the human body standing, ergonomic design, perfect comfort for riders anywhere between 160 cm and 200 cm in height.

- Highly configured TOMOLOO L1-Plus Electric Scooter

- "Air Free" 10'' In cellualr solid tires, have no worry of punctures.

- UL-safe UL2271 certified battery, tested up to 1,000 charges. (Certificate Number: 20190926-E484995, Issue Date: 2019-SEPTEMBER-26, provided by UL LLC)

- Triple Brake System EABS regenerative anti-lock brake, Auxiliary foot brake and Disc brake.

- Adult electric scooter 300 lbs 3000 lb high-performance spring The elastic coefficient of up to 627N / MM, have excellent shock absorption on all kinds of road conditions

- Folding Mechanism: Light and easy to fold, with electric scooter adult, you will no longer have to use the bus or the bike.

- LED colorful lights: Front LED lights, Shining LED colorful headlights, colorful atmosphere ambient lights and warning taillights.

- APP Connected -Safe Lock: App to manage rides at your fingertips anytime and anywhere. Available on iOS and Android mobile systems.

- Fixed cruise mode: Long press the throttle 8 secs start the mode, can be changed by APP.

- Energy recovery system: The kinetic energy during sliding and deceleration is converted into electric energy to achieve energy savings

- Non zero start: Use one foot kicks backward above 3 mph to start the throttle.

Package

1x TOMOLOO IQ Edition L1 Plus electric scooter

Package size: 128x56x20cm 16kg

 

IMPORTANT NOTICE:

  • The laws around the use of scooters on public lands, roads and areas vary from state to state.
  • We recommend you always check your local council and road traffic laws prior to using a scooter to ensure you are aware of any restrictions that may affect the use of motorised vehicles.
  • Always use appropriate protective riding equipment such as an approved helmet and suitable clothing.

Our warranty covers any technical faults/manufacturer defects, but does NOT cover the following:

    1. General wear and Damage due to improper use
    2. Water damage.
    3. Chassis/frame damage
    4. Broken or loose  charger port/pins
    5. Electronic damage due to using improper charger voltage and overcharge
    6. Damage caused by collisions or accidents (such as scratches or broken shells)
    7. Chargers/Accessories/Carrying Cases
    8. RGB LED Light Strips (LED Fender Lights)
    9. Bluetooth & Bluetooth Speakers
    10. This is non off road scooter do not use the device on Gravel, Grass, Dirt road or uneven surface.

We will cover any manufacturing faults or electrical malfunctions and repair/replace your Hoverboard at our repair facility’s discretion, however Return of shipping must be paid at the buyer’s expense. All products received in a defective condition must be reported within 7 business days and returned within  15 days of receipt (Must be in “original packaging” and in the same condition as received).

The applicable period for the Limited Warranty begins from the later of either:

(1.) the original purchase date of the Product

(2.) the activation date of the Product (if applicable, eg. for the Tomoloo Scooter range via the Tomoloo App or

(3.) 12 Months or 1,000kms of distance travelled;

(4.) Warranty does not apply if the Scooter is being used as a courier vehicle (e.g. Uber Eats, Deliveroo, etc);

(5) The warranty is not transferable if the unity is on sold to a third party or a second hand purchase of any kind; and applies to the Product in the following ways:

For more details please refer to user manual - Chapter 10 (Page 23)


Vehicle Body – – – – – – – – – – 12 months

Lithium Battery and Accelerator – – – – – – – – – – – – 6 Months

Electrical Components – – – – 12 months


Tyre, brake, handlebar grips, decals and board tape/grip board are not covered under warranty as they are considered wear and tear items. Additionally freight is not covered nor refundable under warranty.

Should you need to submit a warranty claim, you are responsible for return postage costs.

 
Return Shipping for Warranty Repairs

To return your defective Hoverboard/Scooter under warranty, you will need to first contact us and obtain an RMA # before sending it back:


You will be responsible for paying the return shipping costs back to our facility regardless of the warranty related issue, however we cover all costs associated with the repair and the shipping back to your address. DO NOT remove the product logos or labels. This will void your warranty.

**All returns must include tracking and full insurance to cover any damage during transit.

 

Submitting a Claim

1. (Faulty products) The following process applies to any goods you believe to be faulty.
If you believe your goods are faulty, please contact us using the details provided on our website with a full description of the fault (including images).
2. (Assessment of fault) If we determine that your goods may be faulty, we will request that you send the product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the product. We reserve the right to further inspection before deeming a product faulty.
3. (Not faulty) If we determine in our reasonable opinion that the product is not faulty, or the fault is due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return. In this instance, you may ask us to repair the goods at your cost.
4. (Faulty) If we determine that the goods are faulty during the warranty period excepting fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, we will endeavor to repair the faulty goods for you at our cost. If the faulty goods cannot be repaired, we will replace the goods at our cost, or provide you with a refund. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
5. If you fail to comply with the provisions of this clause in respect of faulty goods, we may, in our absolute discretion, issue only a partial refund or no refund in respect of such faulty goods.
6. Nothing in this clause is intended to limit or otherwise affect the operation of any manufacturers’ warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law (including the Competition and Consumer Act 2010.
7. If at all the refunds are agreed, the customer must send the goods back to our warehouse at their own cost. Refunds will be issued only after investigating the returned products.

In order to submit your claim, use our contact page and describe the exact problem that you are having.

 

 

Shipping Details

Shipping Policy

Order Processing and Dispatch

  • Orders are typically dispatched within 1-2 business days after being received in our system.

  • If you require a postponed delivery date, please contact us before placing your order.

  • Once an order is placed, changes to the shipping address or order details are generally not possible, as our warehouse processes orders for dispatch immediately.

Delivery Information

  • Deliveries, whether standard or express, are made to the ground floor level only (excluding stairs).

  • For special requests, such as two-person delivery, deliveries involving stairs, or lifts, please contact us before placing your order.

  • Standard delivery with a tracking number typically takes 10-12 business days from dispatch. Delivery times may vary depending on courier schedules and circumstances.

  • Couriers operate Monday to Friday during standard business hours. Weekend deliveries may occur in rare cases during high freight volumes.

  • For delivery updates or ETA inquiries after the standard transit time, please contact us.

Shipping Address Requirements

  • Ensure your shipping address is complete and accurate (e.g., include unit numbers, PO Box numbers, etc.).

  • For business addresses, ensure the location is open during standard courier business hours.

  • Provide a contactable mobile number and email address to allow couriers to clarify delivery details if needed.

  • Authority to Leave (ATL): If you wish to provide ATL instructions, include them in your shipping details at checkout. Ensure the location is safe for unattended delivery. ATL is the default method for contactless delivery where safe.

Additional Shipping Fees

  • Deliveries to remote or regional areas may incur additional costs. Some areas may be excluded from standard delivery.

  • If the shipping fee paid does not cover the delivery cost, we may contact you to cover the shortfall or cancel the order with a full refund.

  • Additional fees apply for special requests, such as two-person delivery, multi-level buildings, or deliveries involving stairs or lifts.

  • Redirection costs due to incorrect, incomplete, or inaccessible addresses are not covered by us.

Large Item Orders

  • Street addresses are required for all large item orders. Non-street addresses (e.g., Parcel Lockers, PO Boxes) are not accepted.

  • Assistance may be required for unloading and carrying goods. If your delivery location is not on the ground floor or involves stairs, ensure an able-bodied person is available to assist.

  • The delivery address must have nearby parking or a loading area to enable delivery.

  • If you cannot provide assistance, contact us before placing your order.

Delivery Issues

  • If you encounter issues with your delivery:

    • Take photographic evidence on the day of delivery and notify us immediately for courier review.

    • For non-delivery claims, contact us as soon as possible and we will lodged an investigations with the courier on the same day of reported.

  • If your order is not delivered within the standard transit time (which may be extended during peak periods), contact us to lodge an enquiry with the courier.

  • If you're sending a valuable item, you should take out Extra Cover for extra peace of mind. 
    Extra Cover provides loss or damage cover from the value of the service up to $5,000, and can be used to cover valuable items.1

Extra Cover

  • If you haven’t purchased Extra Cover and an item you've sent is lost or damaged while in our care, 
    you may still be eligible for compensation of up to $100. We may also refund the postage you paid to send the item. 
    Claims are assessed on a case-by-case basis. 

  • Neither the compensation included with our service nor the purchase of Extra Cover limits any rights you may have under the Australian Consumer Law.

For any questions or concerns about your shipping address or delivery, please contact us before placing your order. We are here to assist you!

Delivery excludes the following postcodes:
2880-2889, 5201-5749, 4309-4453, 4580-4693, 4454-4499, 4694-4802, 4804-4805, 9920-9960, 4803, 4806-4999, 9961-9998, 2648, 2715, 2717-2719, 2731-2739, 3221-3334, 3342-3349, 3351-3352, 3357-3426, 3444-3688, 3691- 3749, 3812-3909, 3921-3925, 3945-3974, 3979, 3984-3999, 2264-2281, 2311-2484, 2487-2499, 2533-2554, 2575-2599, 2621-2639, 2642-2647, 2649-2707, 2710- 2714, 2716, 2720-2730, 2787-2879, 6215-6700, 6701-6797, 7020-7049, 7054, 7109-7150, 7155-7171, 7173-7247, 7255-7257, 7330-7799
If your postcode is within the above ranges then please contact us for a postage quote.

 

Product Warranty Period & Change of Mind Returns

Warranty Period

  • Furniture, Fitness & Gym Equipment, and Household-related Products: 1-year warranty for product support.

  • Battery: 6-month warranty.

Warranty Claims

  • If a product issue is notified within the applicable warranty period, we will provide after-sales service, including replacement or refund upon receiving the returned product within a reasonable timeframe.

Change of Mind Returns

  • Change of mind returns are accepted within 30 days of delivery.

  • After 30 days, we do not accept change of mind returns for used products or order cancellations.

  • For eligible returns, the item must be unopened, unused, undamaged, and in its original packaging.


Returns Policy

Accepted Items

  • Items eligible for return or exchange must meet the following criteria:

    • Unopened, unused, and undamaged.

    • In the original condition and packaging as received.

Excluded Items

  • Change of mind returns are not accepted for:

    • Mattresses.

    • Personal care items.

    • Floor stock.

    • Items sold “As Is” with notified defects or variations.

    • Skin Care product

Refund Processing

  • Delivery fees are non-refundable.

  • For change of mind returns, a minimum 20% restocking fee may be deducted to cover warehouse processing costs subject to the conditions of the good being return.

  • The refundable amount will be calculated after deducting:

    • Initial delivery fees.

    • Return shipping costs (if applicable).

    • Restocking fee (if applicable).


Returns Process

  1. Initiate a Return:

    • Contact our customer service team with your order details.

    • Once approved, you will receive a return authorization slip to print and attach to the package.

  2. Return Arrangements:

    • You may be required to arrange and cover the return shipping costs.

    • If we arrange the return, follow the courier’s instructions carefully to avoid failed pickups.

  3. Packaging Requirements:

    • Remove or mark off any previous consignment labels to avoid delivery confusion.

    • Ensure the return label is clearly attached to the package.


Warranty & Consumer Rights

  • Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

  • You are entitled to:

    • A replacement or refund for a major failure.

    • Compensation for any reasonably foreseeable loss or damage caused by our products.

    • Repair or replacement if the goods fail to be of acceptable quality and the issue does not amount to a major failure.

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Estimated Delivery Time Frame: 5 - 10 Business Days

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