Shipping Details
Delivery usually takes 3-7 business days provided all products are in stock at the time of order.
For orders placed at the end of the week, on weekends, or public holidays (in VIC, NSW, and Nationally) We aim to dispatch on the next business day however it may require an additional 1 business day.
Returns for Change of Mind
If you change your mind about a purchase or realize you bought the wrong items, you can return it for a refund within the first 7 days. However, there's a restocking fee of 15%, with a minimum of $10. Here are the rules:
1. Return the item within 7 days.
2. Keep the item in its original packaging, unopened, and with no missing or damaged parts.
3. Don't return more than 5 of the same item.
4. The item's value must be under $1,000.
5. The item can't be used.
Other things to know:
We'll refund the original payment method.
You pay for the return shipping.
We won't refund the original shipping or insurance costs.
If you don't meet the conditions, we might refuse the return and charge a shipping fee to send back you.
DOA Warranty Claims Policy
DOA claims are eligible for a refund or replacement, given the following criteria are met -
We are notified of the issue within 14 days of the order date.
The item has been packed back into its original packaging, will all included accessories and documentation.
Please Note:
Standard Warranty Policy
Items found to be faulty outside of the DOA period will be subject to standard warranty terms. All of our products are supported by a minimum 12 month return to base warranty. This warranty covers any faults from the manufacturer. Before reaching out to us, please try troubleshooting with the manufacturer for more details about warranty terms.
Please remember:
· You'll need to cover the cost of returning the item to us.
· It typically takes 2-4 weeks to process your claim once we receive the faulty item.
· Depending on the manufacturer's decision, your warranty claim might lead to a repair, replacement with a new or refurbished item, or a refund.
· When contacting us, please provide your invoice number and the item's serial number.
Testing fees and return shipping:
If you return an item that isn't faulty, you might have to pay for testing and the return shipping costs.
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