Shipping Details

Please allow 2-10 business days for delivery. Remote areas will require longer delivery time.

Please provide a residential or business address at checkout.(PO Box / Parcel Locker addresses are not accepted)

Some remote areas or offshore areas will charge extra postage, and some areas cannot be delivered. Before processing your order, we will first contact you and ask your wishes.

Products will be shipped from Sydney. We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast.

Important:

Inside/Upstairs delivery is NOT provided.

Additional postage fees may apply for re-delivery or re-direction requests.

Some products may be sent in multiple packages.

• WARRANTY

  For your peace of mind, our product comes with a one-year warranty. We value our customers and wish to make your purchase experience as enjoyable as possible. If something goes wrong with your product, please do not hesitate to contact us for assistance.

  Returns Policy

  Before you return the products, please check the following requests carefully:

  1. Please contact our Customer Service Team and obtain a Return Merchandise Authorization (RMA) number from us before returning the item. Without the RMA number, there is a risk that your returned item may not be identifiable and not acceptable.

  2. Please send us 1-5 clear photos if there is any damage or quality issue with the item you receive.

  3. If you simply change your mind and wish to cancel the order, please contact us before dispatch (1 business day).

  4. If you want to cancel the order or return the item after dispatch without any quality issue, please note that the original postage is not refundable, and the buyer is responsible for the return postage cost, and a 15% re-stocking fee may apply. Return or exchange requests are ONLY acceptable for unused items and within 7 days of receipt.

  5. If you are not satisfied with any product that you have purchased, please feel free to contact us. We will try our best to solve the problems for you.

  6. Items should be returned in their original product packaging and all accessories in the original shipment must be included if you want to return the item.