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General Information
Tuli's Heel Cups provide immediate heel pain relief by cushioning the area of pain and elevating the heel bone. The cushion and elevation you get when you use Tulis Heel Cups takes the pressure off your Achilles tendon and allows you to regain your flexibility.
Directions
For sizing, refer to the size guide image OR use the following guide to choose between the REGULAR or LARGE heel cup size.
What do the numbers on the bottom of the Tuli's Heel Cups mean? The numbers on the bottom of our heel cups are associated with the manufacturing process and have nothing to do with size.
INSTRUCTIONS FOR USE
What is the difference between the Tuli's Heavy Duty Heel Cups and Tuli's Classic Heel Cups?
How can I clean my Heel Cups? Tuli's Heel cups may be hand washed with warm water and mild soap. Air dry.
Should the heel cup move in my shoe? No, if the heel cup moves in your shoe, either your shoe or the heel cup is the wrong size or the shoe may not be suitable for a heel cup.
Do I need to wear heel cups in both shoes? Yes, to ensure proper balance, always wear Tuli's heel cups in both shoes.
Orders are shipped from our distribution centre within 2-3 business days after full payment is received. We partner with trusted couriers, including Australia Post, Aramex, Allied Express, Toll, and Hunter Express, to ensure efficient and cost-effective delivery. Estimated delivery times vary by location: 3-5 business days for VIC, 4-8 business days for NSW, SA, and ACT, and 7-10 business days for QLD, NT, WA, and TAS. While we strive for timely delivery, exact arrival dates cannot be guaranteed.
If a parcel is undeliverable due to an inaccurate address, unsuccessful delivery attempt, or rejection by the receiver, additional fees may apply for re-delivery. In cases of delivery delays or undeliverable postcodes, our team will provide updates and solutions, including replacements or refunds where applicable. If you haven’t received your order within 10 business days, please contact our customer service team for assistance.
At Auzzi Store, we accept returns under certain conditions if you change your mind about a purchase. Please note the following:
1. The item must be returned within 14 days of receiving the order and in a resalable condition. This means it must be new, unused, unworn, unopened, and have all original packaging and tags intact, including any package seals that must remain unbroken.
2. If an item comes in sealed packages or boxes, we cannot accept change-of-mind returns if seals are damaged or broken.
3. You will be responsible for the cost and risk of returning the goods, including the cost of return shipping. You will not be eligible for a return if we do not receive the item.
4. We will only provide a refund when we receive the returned product which meets the abovementioned requirements.
5. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
Please note that we charge a 7% - 25% restocking fee if you change your mind about your purchase.
If you receive incorrect or faulty goods, please contact us to arrange a return delivery and a refund or exchange. Our quality control team inspects all deliveries to ensure they meet our exact quality standards, but we understand that mistakes can happen, and we will make it right for you.
GTIN: 038016100100
Estimated Delivery Time Frame:3-10 business days
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Reference ID: 14922597
