Shipping Details
Delivery varies by location, please see the expected timeframe to receive your product below:
Time:
Item(s) must be returned within 30 days of purchase; 30 starts from the date of delivery to when the returned item is received at our warehouse.
Change of Mind:
Item(s) must be unworn (obviously you can try it on) & unwashed and the most important part the original tags must still be attached, this includes care and size labels.
When returning an item it must meet the following criteria:
must include a reference to the order number.
be in its original packaging and tags intact;
include all accessories;
not be worn, or used; and
be in a resalable condition.
Defects in Material or Major Manufacturing Fault:
We offer a 3 month warranty from purchase date on all our products. Manufacturer defaults will be assessed on a case by case basis and we will do our best to achieve a satisfactory outcome for our customers.
We will replace or refund under warranty:
Our warranty will not cover:
Soiled or normal wear and tear;
Fabrics reasonable fading, pilling or wash shrinkage;
Not fitting or leaking due to incorrect use;
Not following care instructions both chemical and heat damage;
Any modification or alternation by cutting or sewing and removing of labels
Should an issue arise with your order, please contact us immediately to raise a warranty claim.
Who pays for return shipping?
Postage is paid by the customer
We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery
Fees may apply
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