According to the Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind. Please keep this in mind and purchase with care, as we can not guarantee to accept your change of mind return request.
However, you may still be entitled to a refund or exchange if an item has a major problem.
This is when the item:
- has a problem that would have stopped someone from buying the item if they had known it was unsafe.
- is significantly different from the sample or description.
- doesn't do what we said it would, or what you asked for and can't be easily fixed.
If there is any issue regarding your order and you would like to either make a return, refund, or exchange, please contact our team so we can get a better understanding of what the issue is and assist you in resolving it.
When submitting a return after speaking to one of our customer support team members, please make sure to include ALL original packaging, contents etc.
Depending on the situation and if the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase - e.g. your receipt or email order confirmation.
Warranty:
Warranty for your ordered goods is typically either brand or product specific. If you are unsure of what warranties your purchased item(s) are covered by, feel free to contact our team so we can help clarify things for you.
All marketplace products are covered by our MyDeal Refund Guarantee
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