Shipping Details
Delivery varies by location, please see the expected timeframe to receive your product below:
- Metro: 3-5 business days
- Regional: 4-7 business days
No delivery to PO Box addresses or Parcel Lockers for all furniture products
With our friendly customer support team, you are guaranteed to receive a prompt response and outstanding service. Orders are dispatched from our warehouses within 2 business days and all of our products include a 12-month warranty.
Please contact us immediately if:
- Your product was damaged during transit
- You wish to make a warranty claim for any product you have purchased
- You are not satisfied with any product that you have purchased (product must be unopened and unused, still in brand new condition with original package)
Please note that you must comply with the returns instructions provided to you by our team which will be sent to your registered email address. All returns must be communicated with us. Please do not return or post items before obtaining instructions from us first.
Change of mind
We accept Change of Mind returns for 14 days after you have received the item. Additional Freight charges may apply.
Faulty/Damage
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
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