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A figure with hands to heart and a comforting, quiet presence. A tangible symbol of connection and support representing empathy towards someone experiencing loss or hardship; a reminder of those who are thinking of you and wishing the best for you
**Toys and Gifts is an authorised Australian retailer of genuine Willow Tree® products
Care Instructions
Dust with soft cloth or soft brush. Avoid water or cleaning solvents.
About Willow Tree
Willow Tree is an intimate line of figurative sculptures that speak in quiet ways to heal, comfort, protect and inspire.
Artist Susan Lordi hand carves the original of each figure from her studio in Kansas City Missouri. Pieces are cast from her original carvings, and individually painted by hand. Expression is revealed through gestures only, a tilt of the head, placement of the hands, a turn of the body.
The simplicity of form and absence of facial features signify Willow Tree. It is Susan’s hope that these pieces be meaningful to both giver and receiver.
Shipping Information
All orders from Toys and Gifts are dispatched within 1 business day of your order being confirmed from Port Macquarie NSW.
Estimated Shipping Times
Please allow the following timeframes for delivery from the date of dispatch:
NSW, VIC, TAS, ACT, SA, Brisbane & surrounding suburbs:
Approximately 3–7 business days
WA, NT, Central & Northern QLD:
Up to 10 business days
Please note: These are estimates only and are not guaranteed delivery times. Delays may occur due to carrier or regional factors.
Change of Mind Returns
If you change your mind about a purchase, please contact us within 7 days of receiving your order.
Items must be unused, unopened, and in their original packaging.
Return shipping costs are the buyer’s responsibility, and any original shipping fees are non-refundable.
Damaged Items or Warranty Claims
All items are carefully packaged to ensure safe delivery.
If your item arrives damaged or has a fault, please contact us.
Include clear photos of the damaged item(s) and packaging.
We’ll assess the issue promptly and arrange a suitable resolution in line with ACCC policies.
Address Changes & Non-Collection of Orders
Please ensure all shipping information is entered correctly at checkout.
If incorrect details are provided and the item is returned to us, a Return to Sender fee will apply.
If you would like the item resent, an additional reshipping fee will also apply.
Once an order has been dispatched, we are unable to make any changes to the shipping details.
Toys and Gifts is not responsible for address errors made by the buyer.
If your parcel is not collected and is returned to us, a Return to Sender fee will be deducted from your refund.
GTIN: 638713756299
Estimated Delivery Time Frame:2-7 Business Days
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Reference ID: 13465300
