Shipping Details

We are an Australia based company where we only serves our fellow Australians domestically. 

For weight less than 20kgs LJmall delivers Australia Wide using Australia Post eParcel, Aramex, Allied Express, Courier Please Sendle and PFL.

Over 20kgs using Allied Express delivery service. Each parcel carries a barcode, which is scanned during the delivery process and trackable. Signature is also required when receiving the item.

Deliveries to Sydney metropolitan take on average 2 to 5 business days to arrive.

Deliveries to ACT New South Wales countries take on average 2 to 5 business days to arrive.

Deliveries to Melbourne metropolitan take on average 2 to 5 business days to arrive.

Deliveries to Victoria countries take on average 3 to 7 business days to arrive.

Deliveries to Adelaide, Brisbane metropolitan take on average 2 to 6 business days to arrive

Deliveries to QLD, SA countries take on average 3 to 7 business days to arrive

Deliveries to TAS, WA and NT take on average 5 to 15 business days to arrive.  

Rural area deliveries can take up to 15 business days within Australia. The guide to these delivery times are an estimate only and can vary depending on which part of Australia you are shipping the items. LJMall is not responsible for delays caused by the courier companies.

LJMall will not be liable for the subsequent costs incurred in the cases of incorrect delivery information or failure to retrieve parcels from the delivery centre, causing the item to be sent back to our studio. An additional cost will be added to ship the goods to you again.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may be eligible to return the item under the following conditions:

Change of Mind Returns

We accept change-of-mind returns within 14 days of the item being delivered.

The item must be:

Unused and in original condition

In its original packaging with all accessories and tags

Return shipping costs for change-of-mind returns are the customer’s responsibility.

A refund will be issued once the item has been received and inspected.

> Please note: Certain items are excluded from change-of-mind returns, including personal hygiene products, perishable goods, and customised items.

Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, we will provide a full refund or replacement at no cost to you.

Please provide:

Order number

Clear photos or videos showing the issue

A brief description of the problem

We will assess the claim and offer a suitable resolution in accordance with Australian Consumer Law.

How to Request a Return

To initiate a return, please send a message via the MyDeal platform, including:

Your order number

Reason for return

Any supporting photos (if applicable)

Our team will guide you through the next steps and provide return instructions.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Change of Mind

For change of mind return and refund requests there are 14 days after your item shows delivered to send us the request. Please note the return postage is not covered. Once the returned item has arrived we'll examine the condition of the goods. Once it has passed the examination process we'll issue the refund deducting the original postage cost.