WARRANTY POLICY
All Zippi products are covered under the Manufacturers Warranty agreement and is valid for 12 months from the purchase date.
What's covered under the Warranty?
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If your product is DOA (Dead on arrival), a full refund will be able to be applied for or a new unit sent to you free of charge.
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All parts on your Zippi are covered under the Manufacturers Warranty and are replaceable free of charge if there is a part that has failed due to a manufacturing defect or problem.
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General wear and tear is not covered under warranty.
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Issues caused by lack of maintenance are not covered under warranty.
RETURNS POLICY
Returns are not accepted for change of mind.
Please note this policy does not limit your right as a customer under the Australian Consumer Law, we require the customer (you) to notify zippi (us) as soon as possible of any damage on delivery concerns, each case will be assessed on an individual basis.
To be eligible for a return, the following conditions must be satisfied:
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your item must be unused and in the same condition that you received it
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your item must be returned in the original packaging
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your item needs to have the receipt or proof of purchase
Original shipping charges are non-refundable (if applicable). You are responsible for the charges of the return shipping.
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