Costway 10 Motor Vibration Massage Mat Full Body Car Seat Back Massage Pad Heat Relief Cushion
Warranty Policy
Costway is dedicated to satisfying every user to ensure that everyone who visits or orders in our store has a fabulous purchase experience in every phase. After-sale service is an indispensable part, which deserves our full attention. By settling every dispute peacefully and proactively, we believe it is a way to improve ourselves and get closer to our users. Costway return policy is a promise to every user of our website or product.
NOTE: All our products come with a 12-month warranty.
We ensure that all our items are brand new and in excellent condition before shipping. If you receive an item that does not conform to those standards, please contact our Customer Service Team.
Returns Policy
Before you return the products, please check the following requests carefully:
1. Please contact our Customer Service Team and obtain a Return Merchandise Authorization (RMA) number from us before returning the item. Without the RMA number, there is a risk that your returned item may not be identifiable and not acceptable.
2. Please send us 1-5 clear photos if there is any damage or quality issue with the item you receive.
3. If you simply change your mind and wish to cancel the order, please contact us before dispatch (1 business day).
4. If you want to cancel the order or return the item after dispatch without any quality issue, please note that the original postage is not refundable, and the buyer is responsible for the return postage cost, and a 10% re-stocking fee may apply. Return or exchange requests are ONLY acceptable for unused items and within 7 days of receipt.
5. If you are not satisfied with any product that you have purchased, please feel free to contact us. We will try our best to solve the problems for you.
6. Items should be returned in their original product packaging and all accessories in the original shipment must be included if you want to return the item.
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Item is exactly as described, appears good quality, doesn’t have any ‘ new’ smell which is very pleasing.
Feb 23, 2024
My husband loves it
Dec 20, 2023
Brilliant product!
Dec 01, 2023
The massage mat is so relaxing, comfortable & does exactly what it is designed to do. The massage mat is of a high quality & the five different modes & heat setting are amazing. I highly recommend it. I use it at the end of every day….so good. It is easy to pack away & store.
Oct 10, 2023
Brilliant device! Well worth the money. Very happy 😊
Sep 21, 2023
Works great.
Aug 26, 2023
Really relaxing. The heat and vibration are a great combination and help loosen muscles and aid relaxation.
Jun 13, 2023
When I laid down I tried all section and happy with it
Feb 08, 2023
This small piece of equipment with such a good price is amazing. I have now bought 3 of them My husband has a very bad back and so does my mother, both find them extremely relieving for their back pain. My Mum has two as she often stays at my daughter's place so she now has one for there. I also recommended this product to a work colleague of mine who was wondering what to buy her mum for Christmas and she also bought one and is very happy with my suggestion. Thankyou My Deal. All the products I have purchased from you have all been very satisfactory. Kind regards Deb
Jan 25, 2023
Really good for the price, I’m impressed
Nov 14, 2022
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