Shipping Details

We only deliver to Australian street addresses - we cannot ship to a PO box.

We strive for shipment from our showroom within 7 days of an order being made (if in stock), but again, due to a number of factors we cannot guarantee this. All orders are handled chronologically regardless of size or monetary value. Please contact us if you need your delivery before a certain date and we will be able to provide you with a more specific ETA.

Delivery Times After Dispatch (Approximate Guide Only)

NSW/QLD/VIC Metro 2-4 Days

NSW/QLD/VIC Country 3-8 Days 

SA/TAS 2-7 Days

WA/NT 6-12 Days

If you are not 100% satisfied with your purchase or you have changed your mind, Eli & Co. Lighting Pty Ltd will offer a full refund or credit note within 30 days of purchase.

Please retain your receipt. Where your item is faulty we will endeavour to replace your item as quickly as possible for no extra charge (assuming the replacement is in stock otherwise a credit note or refund will be offered). Your item may be damaged during transit, please take a photo of the damage and the courier ticket number and notify us immediately. We can start procedures with the freight company and will endeavour to replace your item quickly (assuming the replacement is in stock otherwise a credit note or refund will be offered).

• Items must be in their original state, with the original packaging and not damaged in any way.

• Shipping back to Eli & Co. Lighting Pty Ltd is to be arranged and paid for by the purchaser.