Warranty Policy
Costway is dedicated to satisfying every user to ensure that everyone who visits or orders in our store has a fabulous purchase experience in every phase. After-sale service is an indispensable part, which deserves our full attention. By settling every dispute peacefully and proactively, we believe it is a way to improve ourselves and get closer to our users. Costway return policy is a promise to every user of our website or product.
NOTE: All our products come with a 12-month warranty.
We ensure that all our items are brand new and in excellent condition before shipping. If you receive an item that does not conform to those standards, please contact our Customer Service Team.
Returns Policy
Before you return the products, please check the following requests carefully:
1. Please contact our Customer Service Team and obtain a Return Merchandise Authorization (RMA) number from us before returning the item. Without the RMA number, there is a risk that your returned item may not be identifiable and not acceptable.
2. Please send us 1-5 clear photos if there is any damage or quality issue with the item you receive.
3. If you simply change your mind and wish to cancel the order, please contact us before dispatch (1 business day).
4. If you want to cancel the order or return the item after dispatch without any quality issue, please note that the original postage is not refundable, and the buyer is responsible for the return postage cost, and a 10% re-stocking fee may apply. Return or exchange requests are ONLY acceptable for unused items and within 7 days of receipt.
5. If you are not satisfied with any product that you have purchased, please feel free to contact us. We will try our best to solve the problems for you.
6. Items should be returned in their original product packaging and all accessories in the original shipment must be included if you want to return the item.
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This is a very comfortable to sit on. Easy to maneuver, when pushing and when using as a push chair. I do need to lower the handles to fit in my i30 though.
Jun 01, 2023
It fits nicely into the boot of our car. The choice of either walking or being wheeled,such an advantage.
Apr 01, 2023
A versatile quality Walker!
Dec 23, 2022
An absolutely amazing product. I recommend this product to everyone in need of a rotator or sometimes needs the use of a wheelchair. This product is light weight and very easy to use. 100 out of 100 from and my family.
Aug 16, 2022
Light weight aid to use for a person who tired while walking and need assistance to return to car etc.
Jun 28, 2020
Just what I was looking for and priced to buy immediately, and delivered fast with no felay
Jun 02, 2020
This item was a great buy. It is very well built, easy to assemble. easy to use. I should have got one months ago.
Jun 01, 2020
Its worthwhile
Dec 18, 2019
I am very pleased with this walker. The only negative is it doesnt have arm rests for wheelchair. Very easy to use. Thank you
Dec 14, 2019