








Warranty Policy
Costway is dedicated to satisfying every user to ensure that everyone who visits or orders in our store has a fabulous purchase experience in every phase. After-sale service is an indispensable part, which deserves our full attention. By settling every dispute peacefully and proactively, we believe it is a way to improve ourselves and get closer to our users. Costway return policy is a promise to every user of our website or product.
NOTE: All our products come with a 12-month warranty.
We ensure that all our items are brand new and in excellent condition before shipping. If you receive an item that does not conform to those standards, please contact our Customer Service Team.
Returns Policy
Before you return the products, please check the following requests carefully:
1. Please contact our Customer Service Team and obtain a Return Merchandise Authorization (RMA) number from us before returning the item. Without the RMA number, there is a risk that your returned item may not be identifiable and not acceptable.
2. Please send us 1-5 clear photos if there is any damage or quality issue with the item you receive.
3. If you simply change your mind and wish to cancel the order, please contact us before dispatch (1 business day).
4. If you want to cancel the order or return the item after dispatch without any quality issue, please note that the original postage is not refundable, and the buyer is responsible for the return postage cost, and a 10% re-stocking fee may apply. Return or exchange requests are ONLY acceptable for unused items and within 7 days of receipt.
5. If you are not satisfied with any product that you have purchased, please feel free to contact us. We will try our best to solve the problems for you.
6. Items should be returned in their original product packaging and all accessories in the original shipment must be included if you want to return the item.
i would not purchase this
Aug 24, 2024
Easy enough to set up and sturdy
May 20, 2023
Best playpen ever. My granddaughter gets so excited when she's put in it. It's large and very well made. Arrived super quick also. Very happy all-round.
Apr 19, 2023
Great playpen for my 10 month old who started crawling. Good size with plenty of room and luckily my existing mat fits inside. Asp sturdy for when she is standing and leaning on the side. She loves the balls!
Apr 17, 2023
Easy to put up, I actually did it myself while my husband was at work. Keeps bub safe while I'm on the treadmill as we have it set up in our garage. Really happy with it!
Jan 12, 2023
Bought this on Monday, it arrived on Wednesday! Such quick shipping. The Playpen itself is SO sturdy, it meets its full description and my partner and I can’t believe how nice it is in person! We are SO happy! Highly recommend this PlayPen!!!
Jan 04, 2023
Absolutely awesome!! I have twins and it was hard to keep them in one spot. This playpen has saved me alot of time and energy in my days
Dec 14, 2022
It's great once it's up but we had to google instructions as none came with it. Very fiddly to put together, you wouldn't want to have to pull it apart again.
Dec 07, 2022
Great product! Very sturdy and easy to put together, very big and perfect!
Nov 09, 2022
True to size. Very easy to set up. No sharp edges, safe for baby. Zips work well. Product arrived in estimated time, with easy tracking updates. Very happy with the purchase.
Jun 03, 2022