Shipping Details

Delivery varies by location, please see the expected timeframe to receive your product below:

• Metro: 1-4 business days

• Regional: 1-6 business days

If you are unavailable at the time of delivery re-delivery fees may apply.

All items are sent by Australia Post Express bag, tracking details are sent to customer once order is packed and ready to ship out.

• Yilay Apparel Refund Policy

  At Yilay, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are happy to assist you with a refund or exchange under the following terms:

   

  1. Eligibility for Refunds:

  • Products must be returned within 30 days of the purchase date.

  • Items must be in their original, unused condition with tags attached. Custom-printed or embroidered items cannot be refunded unless they are faulty or damaged upon arrival.

  • Proof of purchase (order number or receipt) is required for all refunds.

     

  2. Non-Refundable Items:

  • Custom-made or personalized items, including but not limited to items with customer-provided artwork or logos, unless defective.

  • Sale items or items marked as “final sale” are not eligible for refunds.

     

  3. Damaged or Faulty Items:

  • If you receive a damaged or faulty product, please contact us within 7 days of receiving your order. We will provide a refund, replacement, or repair for the defective item at no additional cost.

  • We may request photos of the damaged or faulty item for verification.

     

  4. How to Request a Refund:

  • To initiate a refund, please email us with your order number, a description of the issue, and any relevant photos if applicable.

  • Upon approval, return instructions will be provided.

     

  5. Processing Refunds:

  • Refunds will be processed to the original method of payment within 7-10 business days after the returned item is received.

  • Shipping fees are non-refundable unless the return is due to a fault or error on our part.

     

  6. Exchanges:

  • If you prefer to exchange an item for a different size or style, please follow the same process as a return. Any additional shipping costs for exchanges will be the responsibility of the customer.

     

  7. Return Shipping:

  • Customers are responsible for return shipping fees unless the item is faulty or damaged.

  • We recommend using a trackable shipping service to ensure your return is received. Yilay is not responsible for lost or undelivered return shipments.