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Seller Profile

Yilay

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Yilay is a 100% Indigenous owned and operated Apparel, promotions and signage company based in Magandjin (Brisbane). Yilay is about bridging the cultural knowledge gap between corporate Australia and the broader Indigenous community. We use Indigenous artwork as an educational and engagement tool to help educate corporates and mainstream Australia on Indigenous values, beliefs, cultural practices and protocols. With every job, we produce stories from the artist, this enables us to showcase and respect the cultural knowledge and vision the artist is trying to portray. As an Indigenous-owned business, we utilise the knowledge passed down from our ancestors, to help communicate and engage with our clients and wider community. We do this by maintaining a professional standard whilst always valuing our cultural integrity and commitment to the Indigenous community. This is ingrained in our core values and is something we strive to abide by at all levels of the business. Yilay focuses on separating itself from competitors by offering quality, comfortable, bespoke garments and products.
 
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Delivery varies by location, please see the expected timeframe to receive your product below:

 

  • Metro: 1-4 business days

  • Regional: 1-6 business days

 

If you are unavailable at the time of delivery re-delivery fees may apply.

 

All items are sent by Australia Post Express bag, tracking details are sent to customer once order is packed and ready to ship out.

Care

Our products are made with quality materials, see individual product descriptions for materials used.

Sizing

Sizing charts attached to each individual product.

  • Yilay Apparel Refund Policy

    At Yilay, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are happy to assist you with a refund or exchange under the following terms:

     

    1. Eligibility for Refunds:

    • Products must be returned within 30 days of the purchase date.

    • Items must be in their original, unused condition with tags attached. Custom-printed or embroidered items cannot be refunded unless they are faulty or damaged upon arrival.

    • Proof of purchase (order number or receipt) is required for all refunds.

       

    2. Non-Refundable Items:

    • Custom-made or personalized items, including but not limited to items with customer-provided artwork or logos, unless defective.

    • Sale items or items marked as “final sale” are not eligible for refunds.

       

    3. Damaged or Faulty Items:

    • If you receive a damaged or faulty product, please contact us within 7 days of receiving your order. We will provide a refund, replacement, or repair for the defective item at no additional cost.

    • We may request photos of the damaged or faulty item for verification.

       

    4. How to Request a Refund:

    • To initiate a refund, please email us with your order number, a description of the issue, and any relevant photos if applicable.

    • Upon approval, return instructions will be provided.

       

    5. Processing Refunds:

    • Refunds will be processed to the original method of payment within 7-10 business days after the returned item is received.

    • Shipping fees are non-refundable unless the return is due to a fault or error on our part.

       

    6. Exchanges:

    • If you prefer to exchange an item for a different size or style, please follow the same process as a return. Any additional shipping costs for exchanges will be the responsibility of the customer.

       

    7. Return Shipping:

    • Customers are responsible for return shipping fees unless the item is faulty or damaged.

    • We recommend using a trackable shipping service to ensure your return is received. Yilay is not responsible for lost or undelivered return shipments.

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