Shipping Details
We aim to dispatch all orders within 1-2 business days of receiving the order. Our business days are Monday-Friday 9am-5pm AEST and please note, we do not dispatch on Victorian public holidays.
Our orders are shipped via Australia Post eParcel, Fastway Couriers, Couriers Please or TNT Couriers depending on the shipping address, weight and size of your parcel. All orders have tracking details which provided upon dispatch with links to the carrier’s website. Once an order has been placed please understand we cannot change the shipping address or cancel the order.
Once the package has left us it is your responsibility to keep an eye on when it should be arriving and to contact us within 7 days after the expected delivery date if it has not arrived.
What we can't post:
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International delivery
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Bulky and/or heavy items (over 20kg or 105cm)
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Express post
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Dangerous good (Aerosols, Lacquer paints, Nitro Fuel)
Delivery timeframes are as follows
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Melbourne or metro areas with Victoria 2 Days
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Country Victoria 2-4 Days
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Sydney, Canberra, Adelaide 2-3 Days
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Brisbane, Tasmania 3-4 Days
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Perth Darwin 5-6 Days
If an incorrect address has been provided, and as a result the parcel is required to be dispatched again, redelivery charges will apply.
If you are having trouble with any of your purchases, and suspect it could be a warranty issue, then please contact us to go through your item's history of use and background. We are very reasonable when it comes to faults, and will try and resolve any concerns you have as quickly and painlessly as possible.
Each product is covered by the respective manufacturers warranty policy and some products may have individual components that are covered by separate warranties and time frames. We do not offer any additional product warranties outside the manufacturer’s warranty
Please discuss any warranty concerns with us before sending the items back to avoid any confusion and unnecessary costs. We will generally require you to send photos of the product with your purchase details for an initial assessment and we will go from there.
If the product is required to be sent back to our suppliers for assessment, we will cover this cost.
We will always try to resolve any warranty concerns as quickly as possible, where any delay is incurred we will communicate this to you.
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A warranty refers to any new product which has a manufacturing defect or a major failure within a reasonable period.
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If the warranty relates to a minor failure then we may replace, repair or refund the item.
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On assessment if the product is deemed as having a major failure, the customer can decide whether they would like a replacement, repair or refund.
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A warranty does not apply to any wear and tear on a product, crash damage or a product being operated outside it’s intended use.
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