We want you to love your Beach Soul gear just as much as we do — but if it’s not quite right, you can return it for a refund within 30 days of purchase, as long as it’s unused, in its original packaging, in re-sellable condition, and meets the eligibility criteria outlined below.
Change of Mind Returns
You can return your item(s) within 30 days of purchase for a refund — as long as it meets the conditions below.
To get a refund, your item must meet all these conditions:
It must be brand new, unused, and in re-sellable condition — exactly how you received it, with the original packaging unopened
Any initial shipping charges, duties, or taxes you paid won't be refunded
Return postage to our Australian HQ is at your expense
You're responsible for getting the item back to us (we’ll provide the return address once your return is approved)
For health, hygiene and safety reasons, we can’t accept returns on used portable showers, and any product that doesn’t meet the return conditions above — no refund will be issued.
How to Submit a Change of Mind Return
Start your return using our Returns Portal found on our website — just follow the steps
Pack it up in the original shipping box (not just the gift box) to keep it safe on the way back
Send it back using your preferred shipping method — return postage is at your cost
Once it arrives at our HQ, we’ll process your refund within 10 days
Got the Wrong Item?
Oops! If we sent you the wrong item, contact us within 7 days of delivery.
Once confirmed, we’ll cover the return shipping and send out the correct item ASAP.
Damaged on Arrival?
If your order arrives damaged, let us know asap.
We’ll sort it out quickly with you.
Beach Soul Warranty
Every Beach Soul Shower is backed by a 2-year warranty from the date of purchase. It covers any manufacturing faults or performance issues under normal use.
How to Make a Claim
Try troubleshooting first — check out our Troubleshooting Guides on our website for common fixes.
Still having issues? Submit a claim via our website.
Make sure you have your proof of purchase handy — like a receipt or order confirmation.
What’s Covered
Faults from manufacturing or materials
Not covered: damage from accidents, misuse, or normal wear and tear
What Happens Next
If your claim is approved, we’ll assess the best solution — whether that’s a repair, replacement, or refund — based on the issue and product condition. We’ll always aim to keep it fair, simple, and get you back to adventuring ASAP.
Feedback Helps Us Improve
We’re always looking to do better — and your feedback helps us get there. Tell us what worked (or didn’t) so we can keep improving your Beach Soul experience.
Need a Hand?
Have a question or need help with a return? Visit our website and contact us — our team’s here to help every step of the way.
Fair & Transparent
Our Returns and Warranty Policy follows consumer protection laws in Australia and the US — so you can shop with confidence, knowing it’s all fair and square.
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