Warranty Policy
Costway is dedicated to satisfying every user to ensure that everyone who visits or orders in our store has a fabulous purchase experience in every phase. After-sale service is an indispensable part, which deserves our full attention. By settling every dispute peacefully and proactively, we believe it is a way to improve ourselves and get closer to our users. Costway return policy is a promise to every user of our website or product.
NOTE: All our products come with a 12-month warranty.
We ensure that all our items are brand new and in excellent condition before shipping. If you receive an item that does not conform to those standards, please contact our Customer Service Team.
Returns Policy
Before you return the products, please check the following requests carefully:
1. Please contact our Customer Service Team and obtain a Return Merchandise Authorization (RMA) number from us before returning the item. Without the RMA number, there is a risk that your returned item may not be identifiable and not acceptable.
2. Please send us 1-5 clear photos if there is any damage or quality issue with the item you receive.
3. If you simply change your mind and wish to cancel the order, please contact us before dispatch (1 business day).
4. If you want to cancel the order or return the item after dispatch without any quality issue, please note that the original postage is not refundable, and the buyer is responsible for the return postage cost, and a 10% re-stocking fee may apply. Return or exchange requests are ONLY acceptable for unused items and within 7 days of receipt.
5. If you are not satisfied with any product that you have purchased, please feel free to contact us. We will try our best to solve the problems for you.
6. Items should be returned in their original product packaging and all accessories in the original shipment must be included if you want to return the item.
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My mums dog has a bad leg and these soft steps were a big hit. As soon as they were put in front of the lounge she went straight up. Great product. Mum and dog are happy again!
Apr 16, 2024
Good solid steps my dog feels secure walking up & down ...Soft on her legs if she stumbles... non slip ... easy off cover to wash ... great size ... Great product.
Mar 20, 2024
Perfect height. Easy for dog to walk up. Love it.
Feb 05, 2024
very nice thanks
Jan 30, 2024
Great for my elderly arthritic dog . HE CAN NOW GET INTO THE C AR AND ON THE LOUNGE
Jan 24, 2024
Amazing item, exactly as described. So much better than previous steps we’ve had for our pets to use. No more stubbing your toes on the wooden stairs. Arrives vacuum sealed but once it takes shape it’s fantastic, so soft yet firm enough for the pets to climb up to the bed safely.
Jan 23, 2024
Very good quality and true to advertised.
Jan 20, 2024
My little dachshund took to these steps straight away and now happily accesses the couch for snuggles.
Dec 24, 2023
Unfortunately my little dog will not use them but l have bought different steps and she won't use those either.
Dec 07, 2023
These stairs are perfect! High quality and sturdy, yet soft. I love that if I get up in the middle of the night I'm not going to get injured if I walk into them. Highly recommended!
Aug 22, 2023