Shipping Details

We only deliver to Australian street addresses - we cannot ship to a PO box.

We strive for shipment from our showroom within 7 days of an order being made (if in stock), but again, due to a number of factors we cannot guarantee this. All orders are handled chronologically regardless of size or monetary value. Please contact us if you need your delivery before a certain date and we will be able to provide you with a more specific ETA.

Delivery Times After Dispatch (Approximate Guide Only)

NSW/QLD/VIC Metro 2-4 Days

NSW/QLD/VIC Country 3-8 Days 

SA/TAS 2-7 Days

WA/NT 6-12 Days

Product Warranty Period & Change of Mind Returns

Warranty Period

• Most of our products are supported by a 12 month warranty. This warranty covers all manufacturer faults with the product. Some of our products may have a different warranty period, please check the product description for this. Should an issue arise with your order, please contact us to raise a warranty claim.

Warranty Claims

• If a product issue is notified within the applicable warranty period, we will provide after-sales service, including replacement parts to rectify the issue.

Change of Mind Returns

• Change of mind returns are accepted within 30 days of delivery.

• After 30 days, we do not accept change of mind returns for used products or order cancellations.

• For eligible returns, the item must be unopened, unused, undamaged, and in its original packaging.

Returns Policy

Accepted Items

• Items eligible for return or exchange must meet the following criteria:

  • Unopened, unused, and undamaged.

  • In the original condition and packaging as received.

Excluded Items

• Change of mind returns are not accepted for:

  • Floor stock.

  • Items sold “As Is” with notified defects or variations.

Refund Processing

• Delivery fees are non-refundable.

• For change of mind returns, a minimum 20% restocking fee will be deducted to cover warehouse processing costs subject to the conditions of the good being return.

• The refundable amount will be calculated after deducting:

  • Initial delivery fees.

  • Return shipping costs (if applicable).

  • Restocking fee (if applicable).

Returns Process

1. Initiate a Return:

   • Contact our customer service team with your order details.

   • Once approved, you will receive the address where the products are to be sent to.

2. Return Arrangements:

   • You may be required to arrange and cover the return shipping costs.

   • If we arrange the return, follow the courier’s instructions carefully to avoid failed pickups.

3. Packaging Requirements:

   • Remove or mark off any previous consignment labels to avoid delivery confusion.

   • Ensure the return label is clearly attached to the package.

Warranty & Consumer Rights

• Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

• You are entitled to:

  • A replacement or refund for a major failure.

  • Compensation for any reasonably foreseeable loss or damage caused by our products.

  • Repair or replacement if the goods fail to be of acceptable quality and the issue does not amount to a major failure.