Shipping Details

Delivery Time

We typically ship orders within 24-48 hours, and delivery times vary depending on your location. Most customers receive their orders within 3-12 business days.

What is Covered?

For a period of 12 months from the date of purchase (3 Months for second hand machines), any failure due to defective materials and/or workmanship will be repaired free of charge, for both labour and spare parts, by Coffee Machine Specialist or their authorised service agents. Please contact us immediately if any issue arises.

What is Not Covered

This warranty does NOT cover:

- Damage or failure resulting from floods, power failure, accident or alteration caused by a non-authorised service company.
- Damage or failure resulting from misuse, negligence or lack of periodical maintenance as recommended by Coffee machine Specialist.
- Damage or failure due to failure to follow correct installation and operation guidelines. 
- Wear and tear parts, as follows group head seals, steam tap valves, showers, coffee filters.
- Any lost items.
- Damage or failure due to inappropriate supply of power or water, or failure to install a new, appropriate scale-inhibiting water filter on the plumbed-in models at least every six months.
- Damage or blockages caused by calcium/scale buildup inside components.  Coffee Machine Specialist recommend utilising a BWT ion exchanger jug/filter system or calcium capturing pillows.  To be effective, these need to be changed as per product guidelines.
- Damage or failure due to use of non-original spare parts.
- Damage or failure due to carriage and/or transportation.
Liability Limitation
- Coffee Machine Specialist cannot be held responsible for any possible direct and/or indirect harm and/or damage caused to people or properties

resulting from:

- Inappropriate use of the machine
- Incorrect installation
- Inappropriate supply of power or water
- Lack of maintenance
- No-authorised intervention or modifications
- Use of non-original spare parts

What to Do if Your Machine Needs a Service?

Please contact us as soon as possible.