Shipping Details
Wireless 1 aims to provide one of the Fastest Shipping Times
Orders typically leave the warehouse within 1-2 Business Days and delivery timeframe is generally 2-10 days.
We partner with Australia Post, StarTrack, Fastway, TNT, and Toll to provide
Warranty Return:
All products sold by Wireless 1 come with a full Australian Manufacturer's Warranty.
In addition, most manufacturers provide technical support and troubleshooting over the phone.
If you believe your product has an issue, we encourage customers to contact the product manufacturer as some issues can be resolved over the phone.
Additionally, The following may provide a solution
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The instruction manual
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Searching online for a fix, Google, The Product Page, Group Tech Forms, Product Troubleshooting guides
If the issue cannot be resolved, please contact us for further assistance.
Change of Mind Return:
We have a 7-day refund policy for change of mind (from the day you receive the item).
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Unopened change of mind return:
The goods must be unopened and strictly in original condition. The refund will be the total price paid less $10 or the actual freight charged, whatever is higher.
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Opened change of mind return:
We reserve our right to refuse a return and refund on an item found to be in un-resalable condition and or with missing parts or packaging. We cannot accept returns on software or any other consumable product once the packaging/seal has been opened. We do reserve our right to charge a restocking fee if the product packaging has been opened and is no longer considered to be in brand new condition, up to 30% of the purchase price or a minimum of $20 whichever is deemed applicable.
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