If you receive any merchandise that you are unhappy with for any reason, simply return it to us within 30 days, however, goods must be in the original packaging, unused and sent at your shipping cost. We will happily exchange, credit or refund. We will not accept returns on “Special Order” items.
Change of mind returns
If you have changed your mind and you are able to provide satisfactory proof of purchase, you may be eligible for an exchange or refund within a reasonable period of time from purchase (in most cases a reasonable period of time is deemed to be 30 days) provided that the item is unworn or unused with all original, sealed packaging and tags attached.
Return/Exchange of faulty products
If you believe an item is not of acceptable quality (for example, it is faulty), then you may have right to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined time-frame.Where an item is damaged through abnormal use, KIYOKI is not required to provide a refund or exchange.
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