Returns & Exchanges Policy
At Cavalor Equicare, we are committed to providing high-quality products and service. We do not offer refunds or exchanges if you simply change your mind or make an incorrect choice. However, in accordance with Australian Consumer Law, you are entitled to a refund, replacement, or repair if the product you receive is:
Faulty or not of acceptable quality
Not fit for its intended purpose
Significantly different from the description or sample shown
If you receive an item that is defective, damaged during shipping, or not the item you ordered, please contact us directly. We will assess the issue and arrange a suitable remedy in line with your consumer rights.
Proof of purchase is required for all return claims.