We don't offer Change of Mind Returns.
Major Faults
If a product has a significant issue at the time of purchase or later develops a major fault, the consumer has the right to choose between:
The refund must be for the total amount paid, with no deductions for prior use. Refunds should be issued using the same payment method as the original purchase unless both the business and consumer agree to a different arrangement.
Alternatively, if the consumer chooses to keep the faulty product, they are entitled to compensation for the reduced value caused by the issue.
Minor Faults
If a product or service has a minor defect, the business is required to fix the issue at no cost to the consumer.
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The business is not obligated to provide a replacement or refund for minor faults but may choose to do so.
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For electronic products such as mobile phones, computers, or music players, repairs may result in the loss of stored data.
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Repairs may involve the use of refurbished parts or replacement with a refurbished product. Businesses must inform consumers of these possibilities in advance by providing a repair notice.
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