Shipping Details

• Estimated Delivery Time Frame:

  • Melbourne/Sydney/Adelaide/Brisbane: 3-5 business days

  • All other locations: 7-10 business days

• NOTE: No delivery to PO Box addresses or Parcel Lockers (please provide residential or business address at checkout)

• We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast

Returns Policy

We accept returns for items in their original, unused condition and packaging. All returns must be authorised by our customer service team before being sent back.

Please note the following:

• Returns must be requested within 30 days of delivery.

• For change of mind returns:

  • A 18% restocking fee will be deducted from your refund.

  • Return shipping costs are the buyer's responsibility.

  • Shipping fees are non-refundable.

  • Cancelling an order in transit will be treated as a change of mind return.

To request a return, please contact our customer service team with your order number and reason for return.

Warranty Policy

We have strict quality control but sometimes goods arrive to you that are not working as intended. We back everything we sell with a minimum one-year warranty (from sale date) that covers:

• defects in manufacturing, and

• not being fit for purpose.

And will be voided for things such as:

• normal wear and tear

• damage caused by accidents, misuse, negligence, lack of maintenance, carelessness, natural disasters, kids, pets and so on

• commercial use of non-commercial equipment (unless allowed by the manufacturer)

• modification by an unauthorised person

When returning a product under warranty you can either get your product:

• repaired,

• replaced, or

• refunded

To return a product under warranty, get in contact with our customer service team and they will be happy to help you. We pay for return shipping costs for all genuine warranty returns.