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Seller Profile

Sello Products

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19062 product reviews
We are an Australian-based importing and online retail company located in the south-east region of Melbourne. Our business has a wide range of products including living appliances, pet supplies, automobile accessories and fitness equipment. As we are located in Melbourne, our products can be handled and dispatched within 1 business day. We have a professional and enthusiastic team to operate our warehouse, and provide premium service to every customer. We endeavour to provide best the quality products and make every customer happy.
 

Customer Reviews

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Customer Reviews

  • (13070)
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No 5 Star Reviews yet

  • Jenny62

    I brought this item last month

    Jun 12, 2025

  • Vix

    Bought this for a present. Well received.

    Jun 10, 2025

  • Loz

    Love the width and 3 tiers. Perfect for my needs.

    Jun 09, 2025

  • Greyghost

    very happy with my purchase

    Jun 08, 2025

  • Millhouses mate

    Beautiful bed, I want one bigger for myself. I bought 2. Sadly unsupervised my guy decided to investigate the quality and content of the second and destroyed it. However that said if you don't have the incredible hulk incarnated as you're bestie I really do recomend this dog bed.

    Jun 08, 2025

  • PDG

    my cat absolutely love it, he just sleep on it all day and night.. he's in heaven!

    Jun 05, 2025

  • Gma

    Great value easy to assemble looks sleek

    Jun 05, 2025

  • Diane

    Great comfy and mattress excellent price.

    Jun 05, 2025

  • Grandma off grid living

    Bigger than I was expecting. But am very pleased with it as I plan on traveling so will need a pet cage for my cat.

    Jun 05, 2025

  • Lori

    Hi just want to let you know I’m very happy with my purchase of Pawz orthopedic dog bed it is great and my Goldie loved it

    Jun 04, 2025

Customer Reviews

  • (13070)
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  • (966)
  • (424)
  • (867)

No 4 Star Reviews yet

Customer Reviews

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  • (424)
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No 3 Star Reviews yet

Customer Reviews

  • (13070)
  • (3735)
  • (966)
  • (424)
  • (867)

No 2 Star Reviews yet

Customer Reviews

  • (13070)
  • (3735)
  • (966)
  • (424)
  • (867)

No 1 Star Reviews yet

Customer Reviews

  • (13070)
  • (3735)
  • (966)
  • (424)
  • (867)

No reviews yet

  • Estimated Delivery Time Frame:

    • Melbourne/Sydney/Adelaide/Brisbane: 3-5 business days

    • All other locations: 7-10 business days

  • NOTE: No delivery to PO Box addresses or Parcel Lockers (please provide residential or business address at checkout)

  • We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast

Returns Policy

We accept returns for items in their original, unused condition and packaging. All returns must be authorised by our customer service team before being sent back.

Please note the following:

  • Returns must be requested within 30 days of delivery.

  • For change of mind returns:

    • A 18% restocking fee will be deducted from your refund.

    • Return shipping costs are the buyer's responsibility.

    • Shipping fees are non-refundable.

    • Cancelling an order in transit will be treated as a change of mind return.

To request a return, please contact our customer service team with your order number and reason for return.

Warranty Policy

We have strict quality control but sometimes goods arrive to you that are not working as intended. We back everything we sell with a minimum one-year warranty (from sale date) that covers:

  • defects in manufacturing, and

  • not being fit for purpose.

And will be voided for things such as:

  • normal wear and tear

  • damage caused by accidents, misuse, negligence, lack of maintenance, carelessness, natural disasters, kids, pets and so on

  • commercial use of non-commercial equipment (unless allowed by the manufacturer)

  • modification by an unauthorised person

When returning a product under warranty you can either get your product:

  • repaired,

  • replaced, or

  • refunded

To return a product under warranty, get in contact with our customer service team and they will be happy to help you. We pay for return shipping costs for all genuine warranty returns.