Shipping Details

For furniture/bulky items, please allow 1-17 business days.

Your order will be delivered to your front door (ground floor only) or loading dock (in the case of multi-story). Deliveries cannot be made to underground car parks as the trucks cannot negotiate these. You may be required to assist the delivery driver with unloading the items from the delivery vehicle. We recommend inviting someone over to help. If you are unable, or unwilling, to provide such assistance, please contact us prior to proceeding with your order. Assistance may be available for an additional fee. Please note, where you have agreed a day of delivery with us and/or the carrier, and you are not available, or unwilling to accept the goods, you agree to accept any detention, demurrage, return shipping, restocking, and redelivery charges associated with such delays.

For non-bulky items, please allow 1-12 business days.

Deliveries may be left in a place deemed secure by the carrier if no one is available to accept the package. Signature on delivery is not required for service provided by these carriers. Otherwise, the carrier will leave a card advising you to schedule a new delivery or alternatively amend your delivery address.

Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

FurnitureOkay warrants the FurnitureOkay-branded product against defects in materials and workmanship when used in the usual course and for its intended purpose for a period of TWO (2) YEARS from the date of original purchase by the end-user purchaser.

FurnitureOkay's Limited Warranty applies, to the extent permitted by law, to any repair, replacement part or replacement product for the remainder of the original warranty period or for ninety (90) days, whichever period is longer.

FurnitureOkay's Limited Warranty does not apply to products that are not FurnitureOkay branded, even if packaged or sold with FurnitureOkay products. Non-FurnitureOkay branded products may have the benefit of a manufacturer's warranty provided by the product manufacturer. Please see your product box and literature for details.

This Warranty does not apply:

(a) to damage caused by normal wear and tear, including fading, stains and discolouration, or otherwise due to the normal aging of the product;

(b) to damage due to improper use, cleaning, maintenance, treatment, storage or otherwise caused by your acts or omissions;

(c) to damage caused by accident, abuse, misuse, fire, earthquake or other external cause;

(d) to variation in colours, inclusion of impurities and unfilled cavities or other imperfections in stone tiles;

(e) to variation in colours and finish, inclusion of knots and patches in timber products;

(f) to any movement, cracking or bowing in timber as a result of change in humidity or fluctuating temperatures;

(g) to any defects in products which we brought to your attention when you purchased the product;

(h) to products that are marked Refurbished or Clearance.

Returns & Refunds

If you are not fully satisfied with your purchase, you can return your undamaged product to FurnitureOkay within 30 days of purchase for a full refund. Please contact us to request a return. In addition, please note the following:

- The product must be returned in the original packaging in its original condition, including any accessories, manuals and documentation, is re-saleable, unopened, unused and as is.

- Initial delivery fee will not be refunded. In the event that the initial delivery fee is free, actual delivery fee will be deducted from the total refund amount.

- Return shipping fee will be deducted from the total refund amount. Note the return shipping fee may differ in value to the initial delivery fee.

- All returns are subject to a 10% restocking/administration fee which covers warehousing, handling and logistics charges.

- Storage, additional delivery service and re-delivery fees will not be refunded.

- If you fail to take reasonable care of the products in returning them to us and this causes the damage to or deterioration of the products, you will be charged for the reduction in value, up to 100% of the value of the products.