Shipping Details

Shipping Details-

Once you have placed your order you will receive Order confirmation and Tracking number in your email when its processed within 1-2 business days.

We use Australia Post, Direct Freight & Courier Please as our shipping partner.

Change of Mind returns are not accepted at this stage. Kindly select your purchase carefully.

Damages and issues
In an unlikely event the purchased goods are damaged or defective. the goods shall be replaced, repaired or refund will be offered to you for the amount of purchase. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. After receiving the product , You can contact us within 10 Business days for reporting any issues with the product, so that we can evaluate the issue and make it right for you.

To be eligible for a return/exchange , your item must be in the same condition that you received it, unused, with tags, and in its original packaging. 

Warranty Claims:

Most of our products are supported by a 6 month warranty. This warranty covers all manufacturer faults with the product. Some of our products may have a different warranty period, please check the product description for this. Should an issue arise with your order, please contact us to raise a warranty claim.

Exceptions / non-returnable items
Certain types of items cannot be returned like -

• Mattresses, bedding, pillows and sofa covers

• We can not accept returns of Hygiene essentials

• Any order received with incorrect or incomplete address details entered by the buyer, no responsibility will be taken as result, however we will try our best to sort it out for you.