Returns Policy
We accept returns for items in their original, unused condition and packaging. All returns must be authorised by our customer service team before being sent back.
Please note the following:
To request a return, please contact our customer service team with your order number and reason for return.
Warranty Policy
We have strict quality control but sometimes goods arrive to you that are not working as intended. We back everything we sell with a minimum one-year warranty (from sale date) that covers:
And will be voided for things such as:
normal wear and tear
damage caused by accidents, misuse, negligence, lack of maintenance, carelessness, natural disasters, kids, pets and so on
commercial use of non-commercial equipment (unless allowed by the manufacturer)
modification by an unauthorised person
When returning a product under warranty you can either get your product:
repaired,
replaced, or
refunded
To return a product under warranty, get in contact with our customer service team and they will be happy to help you. We pay for return shipping costs for all genuine warranty returns.
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