Shipping Details

SHIPPING RATES

Shipping charges for your order will be calculated and displayed at checkout. We offer free standard shipping on bulk orders in Metro Melbourne above $100. 

IMPORTANT INFORMATION

If you have made a bulk order, you may receive your parcels separately (1-2 days apart). All orders are fulfilled and dispatched together, however, we have noticed on some instances carriers delivering parcels separately. If you are missing a package, please contact us for assistance.

SHIPMENT PROCESSING TIME

All orders are processed and fulfilled within 24 hours. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you.

DELIVERY TIMES IN AUSTRALIA VICTORIA: 5-7 business days after pickup. Please note that some remote destinations may take a little longer.

• New South Wales: 7-10  business days after pickup. Please note that some remote destinations may take a little longer.

• Queensland: 7-10 business days after pickup. Please note that some remote destinations may take a little longer.

• Western Australia: 7-10 business days after pickup. Please note that some remote destinations may take a little longer.

• South Australia: 7-10 business days after pickup. Please note that some remote destinations may take a little longer.

We have noticed 1-2 day delays from couriers, so please purchase ahead of time.  We can offer TNT-Overnight Express at the customers expense. 

TRACK YOUR ORDER

Please use the tracking URL to track your order. Any issues, please contact us.

CUSTOMS, DUTIES AND TAXES Supplies Online is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

WARRANTY & RETURN POLICY

1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where a failure does not amount to a major failure, we are entitled to choose between providing you with a repair, replacement or refund. To obtain compensation, you would need to provide documentary evidence of the loss or damage suffered, and documentary evidence that such loss or damage was a reasonably foreseeable consequence of a failure by us to comply with a consumer guarantee under the Australian Consumer Law. Such evidence may include photographs, statutory declarations, receipts or reports (e.g. from your doctor), depending on the loss or damage.

2. In addition to all rights and remedies to which you may be entitled under the Competition and Consumer Act 2010 (Commonwealth) and any other relevant legislation, the manufacturer warrants this product to be free from defects in materials or workmanship for a period as stated on the packaging from the date of purchase.

3. In order to claim under this warranty, you will need to bring the product to the company of purchase, along with proof of purchase (typically this will be a receipt or invoice). Any cost incurred by you in bringing the product to the service desk will be borne by you. We will then, at our option, either repair or replace the product, or refund your money and take back the product.

4. Our liability under this manufacturer’s warranty is subject to us being satisfied that a defect was caused by defective workmanship or materials, and was not caused by or substantially contributed to by other factors, or circumstances beyond our control, including (but not limited to) defective installation, maintenance or repair, alteration or modification of the product in any manner not recommended by the manufacturer or any neglect, misuse or excessive use.

5. The benefits conferred by this manufacturer’s warranty are in addition to all rights and remedies conveyed by the Competition and Consumer Act 2010 (Commonwealth), and any other statutory rights to which you may already be entitled, and this warranty does not exclude, restrict or modify any such rights or remedies that are implied by law.

6. All installation products need to be installed by a qualified service technician. Proof of installation (e.g. invoice from service technician) is needed. Installation product are referred to, but not limited to, any product that is directly and indirectly connected to a Heating Ventilation Air-Conditioner system (HVAC).

7. This warranty is provided by Supplies Online

Your claim will then be revised by Supplies Online and an authorisation number will be issued and emailed to your once approved. 

ANY UNAUTHORISED RETURNS WILL BE REJECTED AND RETURNED TO SENDER AT SENDERS EXPENSE.