WARRANTY POLICY
Damage On Arrival (DOA) Warranty:
What is considered as a DOA warranty claim? - Example: When your item(s) arrive broken or appear to be not in good working order on initial usage.
The following terms and conditions apply to DOA warranty claims:
The buyer must check their item(s) immediately and report any damages or faults. We will repair the item(s) or send a replacement and we will only provide a refund if a replacement is not available.
Manufacturer/Supplier Product Warranty:
What may be considered as a manufacturer/supplier product warranty claim? - Example: When your item(s) are received in good working order but prove to be faulty at a later date during usage within the warranty period specified on the listing.
The following terms and conditions apply to manufacturer/supplier warranty claims:
Please refer to the product description as the warranty period & terms differ from item to item.
The buyer is required to directly contact the supplier or manufacturer as instructed by any warranty card enclosed or as instructed by Grace Baby.
Warranty is not transferable beyond the original buyer. The original buyer of the item(s) must present all warranty claims.
Grace Baby will cover all freight charges if the item(s) are required to be shipped back for repair, replacement or refund.
We will repair the item(s) or send a replacement and we will only provide a refund if a replacement is not available.
Your tax invoice is required to be presented as proof of purchase.
Warranty is valid within Australia only.
RETURNS POLICY
If you are unsatisfied with your purchase or have changed your mind, simply return the products to us in its original packaging and saleable conditions within 14 days from the date you receive the products. We'll issue a refund to your original payment source after we receive your return.
You can return your purchase for up to 14 days from the date you receive the products.
The customer assumes all responsibility of the item until it reaches us, including its shipping cost
Products will be inspected. The returned item must be in the same condition you received it in and in its original box and/or packaging to qualify for a full refund
Refunds will be based on the purchase price ONLY (delivery costs not included in the refund).
We'll issue a refund to your original payment source after we receive your return.
To exchange items, please note customer is responsible for both return and resend shipping costs.
Please note that we do not exchange for the following reasons:
Colour variances: If a products' colour is greatly variant from the product image, we will exchange. However, slight variances cannot be exchanged. We try our best to match the images to the products' colour, however monitor calibration and differences will mean that what you see can be different from the actual product. If you are unsure, please contact us and we will try our best to answer your enquiry.
Size and fit: Comprehensive information regarding the dimensions for our products as well as a list of its features and capabilities are clearly shown in the listing of each item. If you purchase a product that is not compatible based on size and fit, we are not liable to provide an exchange. It is up to the customer to make sure that the product is suitable for their needs before purchasing.
Gifts: Items purchased as gifts for other people cannot be exchanged. Please make sure to purchase the correct item before sending it to someone else, as we are not able to refund or exchanged based on the recipient not liking the gift.
Our team have provided as much relevant and comprehensive information for each product inclusive in its listing, and because of this, we will not accept returns or issue refunds based on compatibility issues. If you are unsure or need additional information about any of our items, please do not hesitate to contact our customer service team before buying. We are here to serve our customers as best we can.
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