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Seller Profile

Aussie Baby

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platinum Seller
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99.25%
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153 product reviews
Aussie Baby established in 1996, located in Villawood, NSW and we distribute Australia wide. Aussie Baby continues to deliver a high standard of customer service, as well as a broad range of products. We believe in committing to our customers on a personal level, and we try our best to meet each and every person’s needs. Our staff are focused on customer service being the number one priority, making sure that your orders are handled efficiently, and to meet your satisfaction without any hassles.
 

Customer Reviews

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Customer Reviews

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No 5 Star Reviews yet

  • NithinselvanVerified buyer

    The product is just as described.. My son loves it.

    May 23, 2024

  • CalistaVerified buyer

    My grandson enjoys being pushed around in this car.

    May 22, 2024

  • SusanVerified buyer

    It is just what it said it would be and my grandchildren love it

    Mar 25, 2024

  • CustomerVerified buyer

    Good booster seat

    Jan 19, 2024

  • Elizabeth GarridoVerified buyer

    My grandson love it worth the money!!!🥰

    Jan 11, 2024

  • LynVerified buyer

    Brought for 1year old granddaughter and is perfect for her as she grows.

    Dec 29, 2023

  • Bec FoxVerified buyer

    The kiddies had so much fun and love it! Best Christmas Day present ever thank you

    Dec 27, 2023

  • LillianVerified buyer

    Great bike Quick delivery

    Dec 20, 2023

  • RajwinderVerified buyer

    I like this baby toy and my baby loves it.

    Jul 04, 2023

  • FazalVerified buyer

    Product was great and delivered quickly.

    Apr 18, 2023

Customer Reviews

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No 4 Star Reviews yet

Customer Reviews

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No 3 Star Reviews yet

Customer Reviews

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No 2 Star Reviews yet

Customer Reviews

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No 1 Star Reviews yet

Customer Reviews

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No reviews yet

Christmas / New Year Dates

  • For delivery before Christmas:

    • NT: Order before 3-Dec

    • WA: Order before 7-Dec

    • SA/QLD/VIC/TAS: Order before 10-Dec

    • NSW: order before 11-Dec

  • There will be no delivery from 23 Dec 2023 to 2 Jan 2024

 

General Delivery Info

  • Please allow 5-10 business days for delivery

  • NOTE: Re-delivery fee applies for items that are undelivered and returned to the seller as a result of incorrect delivery details or unsuccessful delivery. This fee will be the full cost of original freight.

  • We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast

WARRANTY POLICY

Damage On Arrival (DOA) Warranty:

What is considered as a DOA warranty claim? - Example: When your item(s) arrive broken or appear to be not in good working order on initial usage.

The following terms and conditions apply to DOA warranty claims:

The buyer must check their item(s) immediately and report any damages or faults. We will repair the item(s) or send a replacement and we will only provide a refund if a replacement is not available.

Manufacturer/Supplier Product Warranty:

What may be considered as a manufacturer/supplier product warranty claim? - Example: When your item(s) are received in good working order but prove to be faulty at a later date during usage within the warranty period specified on the listing.

The following terms and conditions apply to manufacturer/supplier warranty claims:

  • Please refer to the product description as the warranty period & terms differ from item to item.

  • The buyer is required to directly contact the supplier or manufacturer as instructed by any warranty card enclosed or as instructed by Grace Baby.

  • Warranty is not transferable beyond the original buyer. The original buyer of the item(s) must present all warranty claims.

  • Grace Baby will cover all freight charges if the item(s) are required to be shipped back for repair, replacement or refund.

  • We will repair the item(s) or send a replacement and we will only provide a refund if a replacement is not available.

  • Your tax invoice is required to be presented as proof of purchase.

  • Warranty is valid within Australia only.

 

RETURNS POLICY

If you are unsatisfied with your purchase or have changed your mind, simply return the products to us in its original packaging and saleable conditions within 14 days from the date you receive the products. We'll issue a refund to your original payment source after we receive your return.

  • You can return your purchase for up to 14 days from the date you receive the products.

  • The customer assumes all responsibility of the item until it reaches us, including its shipping cost

  • Products will be inspected. The returned item must be in the same condition you received it in and in its original box and/or packaging to qualify for a full refund

  • Refunds will be based on the purchase price ONLY (delivery costs not included in the refund). 

  • We'll issue a refund to your original payment source after we receive your return.

To exchange items, please note customer is responsible for both return and resend shipping costs.

Please note that we do not exchange for the following reasons: 

  • Colour variances: If a products' colour is greatly variant from the product image, we will exchange. However, slight variances cannot be exchanged. We try our best to match the images to the products' colour, however monitor calibration and differences will mean that what you see can be different from the actual product. If you are unsure, please contact us and we will try our best to answer your enquiry.

  • Size and fit: Comprehensive information regarding the dimensions for our products as well as a list of its features and capabilities are clearly shown in the listing of each item. If you purchase a product that is not compatible based on size and fit, we are not liable to provide an exchange. It is up to the customer to make sure that the product is suitable for their needs before purchasing. 

  • Gifts: Items purchased as gifts for other people cannot be exchanged. Please make sure to purchase the correct item before sending it to someone else, as we are not able to refund or exchanged based on the recipient not liking the gift.

Our team have provided as much relevant and comprehensive information for each product inclusive in its listing, and because of this, we will not accept returns or issue refunds based on compatibility issues. If you are unsure or need additional information about any of our items, please do not hesitate to contact our customer service team before buying. We are here to serve our customers as best we can.