Shipping Details
Flat Rate Shipping of $8 on all orders Australia-wide.
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At Luxe Fragrances, we want you to shop with confidence. Please find our returns and exchanges information below.
Change of Mind Orders
We understand that sometimes you may change your mind or order incorrectly.
If so, you are welcome to return your item under the following conditions:
• We will refund the purchase amount, excluding the original postage cost.
• Items must be returned within 30 days of the purchase date.
• Products must be unopened, unused, and in their original packaging.
• Return postage costs are the responsibility of the customer.
Faulty or Damaged Products
If your item arrives damaged or faulty, please contact us as soon as possible to arrange a return.
• Luxe Fragrances will refund or replace any damaged or faulty items at no additional cost.
• This will be classified as a free return — Luxe Fragrances will cover the delivery fee to send the item back to us.
How to Arrange a Return
To arrange a return or replacement, please contact our Australian-based support team
Please include your order number, details of the product, and the reason for your return.
Once your return is approved, we will provide instructions for sending your item back to us.
Important Notes
• Returns that do not meet the above conditions may not be accepted.
• Refunds will be processed via the original payment method once the returned item is received and inspected.
• Please allow up to 5 business days for your refund to appear once processed.
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