Shipping Details
Delivery varies by location, please see the expected time frame to receive your product below:
Metro: 1-7 business days
Regional: 1-9 business days
If you are unavailable at the time of delivery re-delivery fees may apply.
Change of Mind Returns Policy
At Serakaia, we pride ourselves on providing quality products and outstanding service. We understand that sometimes customers may reconsider a purchase. However, to maintain fairness and consistency, please note the following policy:
All Sales Are Final
We do not offer returns, refunds, or exchanges for change of mind. This includes, but is not limited to:
Ordering the wrong item or size
No longer needing or wanting the item
Finding the item cheaper elsewhere
Failing to read the product description in full
We encourage customers to review all product details carefully before making a purchase. If you have any questions about an item prior to ordering, our customer service team is happy to assist.
Exceptions
Our Change of Mind policy does not affect your rights under Australian Consumer Law (ACL). You are entitled to a refund, repair, or replacement if the product you purchased is:
In such cases, please contact us within 3 days of receiving your order, and we’ll resolve the issue as quickly as possible.
Contact Us
If you have any concerns or believe your situation falls under one of the exceptions above, please contact our team.
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