Shipping Details

All orders are dispatched from our Melbourne-based warehouse within 1–2 business days of purchase.

Service Zone:

• Your ship Australia-wide

• No PO Box delivery is available

Processing Time:

• Please allow 2 business days to process your order.

• Once your order has been shipped, you will receive a tracking number to monitor your delivery.

Delivery Speed:

• Domestic orders within Australia are typically delivered within 2-10 business days.

• Delivery speed may vary depending on the local service provider.

• For delivery issues, the customer should contact their local delivery service.

Please Note:

• If you are unavailable at the time of delivery, re-delivery fees may apply.

• All items are securely packed to minimise the risk of damage during transit.

If you have any further questions please do not hesitate to contact us.

Return Policy:
We want you to feel confident in your purchase, so if you're not completely satisfied, we're here to help.

Please choose carefully. We do not offer refunds or exchanges if you simply change your mind or make a wrong selection. However, you can choose between a refund or an exchange if the goods are faulty, incorrect, missing, or damaged. If you encounter any of these issues, please take a picture immediately and contact us to request return approval. Once the item is received and inspected, we will process a refund or agreed resolution.

Please Note:

• Products must be returned unopened, unused, and in original condition with packaging and any accessories included.

• If the items received are not what was ordered, please do not open the sealed package in which they were sent.

• Any attempt to use the incorrect item will be deemed acceptance by the customer of the items as a satisfactory substitute for the one that was ordered, and no further claim can be raised thereafter.

• We do not accept responsibility for returned items until they arrive at our warehouse. We recommend using a tracked and/or insured service.

• Restocking fees may apply in some cases.

How to Return:

If you believe your product is faulty, please contact us to raise a warranty claim. Some items may have specific warranty terms, which will be noted in the product description.

To request a return, please contact us quoting your order number and attach a photo/video of the fault.