Shipping Details
We process orders on business days, with a standard turnaround of 24 - 48 hours, excluding public holidays in Victoria and Queensland. If you purchase any of the products on a non-business day, we will process the order on the next business day.
Delivery varies by location, please see the expected timeframe to receive your product below:
Metro: 2-4 business days
Regional: 2-6 business days
Due to the size of our products No delivery to PO Box addresses or Parcel Lockers.
Change of Mind- We will happily refund within 30 days.
To be eligible for a refund, your item must:
- Be unused and in the same condition that you received it in the original packaging
- Be accompanied by your order number
- Returned within 30 days, at your cost, using a trackable method of postage with the tracking method and tracking number emailed to Our Time quoting the order number
In the case of a warranty claim, it needs to be accompanied by a description and images of the fault.
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