Shipping Details

ESTIMATED DELIVERY TIME AFTER PROCESSING & DISPATCH

Deliveries will vary from 2 to 14 working days depending on the location. After an order is placed, it generally takes 1-3 days to process your order, the estimated time frames below do not take this processing time into account. They are a guide on the timeframe a delivery will take after it has been picked up by our courier.

• Sydney, Brisbane, and Melbourne metro areas: 3-4 working days^

• Adelaide metro areas: 5-8 working days^

• Perth metro areas: 6-10 working days^

• ACT, Regional NSW, VIC, and QLD: 5-6 working days^

• TAS, Regional SA, WA, and NT: 10-14 working days^

RETURN AND EXCHANGE POLICY

Our exchange policy currently only covers faulty/damaged items. To obtain your exchange, you need to inform us within 14 days of delivery. Any change of mind post-sale will not be subjected to any refunds or exchanges at all. In the event, Rugs n More agrees to a return, the buyer has to pay the full costs of delivery and return shipping, and the product must be returned in its original packaging via a courier company together with a tracking number. Please allow up to 2 weeks, this allows time for shipping and the inspection of the rug.

Any accepted refund (excluding manufacture fault) will incur a 5% charge which covers restocking and merchant fees from the initial sale.

At the moment we don’t have any return policy for items other than rugs.

MANUFACTURE FAULT RETURNS

All rugs received with a manufacturing fault will be exchanged. To inform us of a manufacturing fault return, simply email us a description and a clear photo of the fault. If Rugs n More agrees the fault is valid, we will give you the option of an exchange of the same rug. Please note that manufacturing faults must be claimed within 7 days of receiving your rug.