Brand: Roborock (Xiaomi Eco-system Brand)
Features
Estimated Delivery Timeframe: 1-10 Days
Delivery information before Christmas:
*We use Auspost Eparcel and Auspost Express. Please refer to Auspost for delivery time range
WARRANTY
The warranty period commences from the date of sale of the product by a retailer to the consumer. Product are covered by a one year warranty, excluding consumables, such as brushes, mop pads and batteries, unless deemed faulty. Should you require warranty work to be performed within the warranty period, present your dated proof of purchase to your place of purchase.
This warranty:
(a) covers the product against faulty materials or workmanship
(b) covers the replacement of parts, the repair labour used, a refund of the price of the product or other compensation for the remainder of the warranty period.
CONSUMER GUARANTEE
For Products sold in Australia, this warranty is subject to the Competition and Consumer Act 2010.
For Products sold in New Zealand, this warranty is subject to the Consumer Guarantees Act 1993.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand Consumer Law.
For major failures with the service, you are entitled:
1. To cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.
2. To choose a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Gearbite.com.au provides the warranty in relation to any product (and any accessory supplied with it) sold by Gearbite that has been purchased in Gearbite.com.au when the product is determined by Gearbite to have a defect in its material or workmanship.
RETURN & REFUND
You may return any product you have purchased to us, that is not faulty, in its original condition within 30 days from the date it was purchased, and receive a refund (minus any shipping paid). In order to take advantage of this, you can return your item(s) with proof of purchase:
(a) Simply fill in the details on the Return Form located when you initiate a return through your account and your postage label will be emailed to you
(b) Attach the label and return the item(s) to us in the same condition it was received and if possible with all packaging.
If you would like to return your purchase for any reason, details of our returns guidelines are outlined below. If returned goods do not meet these criteria, a refund will be declined and we will return the products to you.
Registered users can print the postage label, view Return Requests and Status of each Return from My Account. Please ensure you are logged in when you request your Return.
PAYPAL
All orders purchased using PayPal must be returned through our online store, for a refund only. Orders made with PayPal may not be exchanged in-store and must be returned online for a refund.
REFUNDS
We will issue a refund for the price you paid for the products within 10 working days of the date we receive the returned item(s). All products must be in an undamaged, unworn condition with all labels and product swing tags attached for you to be able to return them. If the returned goods do not meet these criteria, a refund will be declined and we will return the products to you.
FAULTY PRODUCTS
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within a reasonable period from the time of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you think a product is faulty, please contact us and our team will assist you with organising to return the product. If the item is deemed faulty, we will either issue a refund for the price you paid for the product or, if you wish, provide a replacement.
Where possible, please use or include with the product being returned, all original packaging and labels.
CONTACT US
If you have any questions, please get in touch HERE.
Estimated Delivery Time Frame: 1-10 business days
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Good product
Oct 26, 2022
This is my first purchase of a robot vacuum cleaner and I have to say I am very impressed. It is every bit as good as my Dyson (I only have tiled floors). The mop function works well too as long as you only need a wipe over. The app functions look good too and once I get the hang of that I can see that the whole process will be user friendly.
Jun 01, 2022
I'm enjoying the automated home cleaning. I mapped both floors and integrated with google assistant, so now I can just say: "Hey google, tell Rocky to vacuum kitchen" and viola! To clean the house I still have to go around and remove large objects, but it is much less hassle than to do monotonic cleaning myself. Changing the floors is a bit tricky, I think I have to restore the map, didn't figured it out yet in the app.
May 19, 2022
Unreal, even better than expected, does a fantastic job and hardly makes a sound
Mar 08, 2022
The Best Buy!!! Worth the money!!!
Jul 28, 2021
Absolutely love our Roborock vacuum. With 5 kids and a busy lifestyle, this has been a godsend! The mop function is very basic however, but the vacuum works a treat. I put it on when we leave in the morning and come home to a clean house.
Jul 20, 2021
Very handy and easy to operate
Jul 19, 2021
I bought this one for my Mum after having one at home. A little on the pricey side but a workhorse that finds every knook and cranny.
Apr 06, 2021
Excellent Robovac. Does a great job. Super intelligent
Feb 14, 2021
Excellent and smart product. Build Quality, positioning of waste bin, tool to clean roller brush, integration with roborock app and Google home for voice operation impressed me. The mop feature is also a nice addon. Given the power of this device ( adjustable to balanced, turbo and super high) suction is acceptable and varies based on surface to which the robot automatically adjusts. Functionality to save map, define rooms, room sequencing for cleaning, no go areas, schedule cleaning time make having this device very worthwhile. Very happy with my purchase.
Jan 09, 2021