Viomi V2 Pro Robot Vacuum Cleaner Floor Sweep Mop App Smart Control Auto

Viomi V2 Pro Robot Vacuum Cleaner Floor Sweep Mop App Smart Control Auto

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2-V-RVCLM21B

Viomi V2 Pro Robot Vacuum Cleaner Floor Sweep Mop

OVERVIEW

  • Freedom from cleaning - Spend more time doing the things you love and let your Viomi Robot Vacuum keep your floors perfect 24/7
  • 2100pa suction - Enjoy a dust and dirt free floor all year round with this strong suction rating
  • Viomi Smart mop - You'll have sparkling clean floors all day, every day with the attachable Viomi smart mop - Mop and vacuum at the same time
  • Automatic scheduling - Set and forget, never vacuum again Give your V2 Pro a regular cleaning schedule with the Mi Home app
  • 'No go zones' and 'Virtual walls' - Don't disturb the office or destroy the kids amazing creations with app controlled 'No go zones' and 'Virtual walls'
  • Lidar mapping technology - For a smarter, and more efficient clean, your Viomi maps out your house using the latest in lidar technology
  • 5 Map memory - Got multiple stories or homes? Move your V2 Pro around no worries, saving each map as you go
  • 3200mAh Battery - You can clean an entire 2-bed, 1-bath house in one charge with this larger improved battery
  • Recharge and Resume - Got a bigger house? No worries, with the recharge and resume function, your V2 Pro will get back to work right where it left off

FEATURES

  • 3 Working Modes
    • Sweeping and mopping mode
      More time-saving with 2 in 1 water tank
    • Single sweeping mode
      Long-acting suction with 550ml dust box
    • Single mopping mode
      Silent drag with 550ml water tank
  • Support Cleaning and Mopping in One-time
    Equipped with a newly designed large capacity 2 in 1 water tank, the ratio of the dust box to the water tank is carefully adjusted to achieve a better endurance state, sucking away dust particles while mopping the ground, sweeping and mopping the floor to achieve double cleaning effect.
  • Repeated Two-way Wipe
    Viomi V2 Pro can simulate the manual cleaning method, and rubbing back and forth in both directions, making the floor as clean as new.
  • Smart Three-level Water Control System
    With powerful water control black technology, equipped with precision electronically controlled water tank and micro-controlled water pump, i can accurately control the water output and sense the water state, better for floor protection.
  • New Generation LDS Laser Navigation System
    Laser navigation intelligent planning, real-time construction of the whole house map. The range is farther, the speed of drawing is faster, the obstacle avoidance is more sensitive, and the collection range is wider, which makes me understand the environment.
  • 12 Sets of Sensors, Easily Respond to Changing Environments
    Equipped with 12 types of multidirectional sensors, Viomi V2 Pro can be sensitive to various complex environments, easily avoid obstacles, and more meticulously cover the home environment while protecting myself and the furniture.
  • 2100Pa Large Suction, Absorb Dust Particles Easily
    With 2100Pa, Viomi V2 Pro can easily absorb ground dust, hair, rice, soybeans, stell balls and other large particles, and you just enjoy the comfort of bare feet walking on the floor.
  • 2cm Obstacles Climbing Capability
    Viomi V2 Pro can become a small off-road tank, easily climb the threshold, carpet, rails, etc.
  • Mi Home APP, Remote Control
    Mi Home APP control, allows you to make an appointment for cleaning after you leave home and check the cleaning status in real time.
  • Software Virtual Wall and Restricted Area Setting
    Yu can add a software virtual wall through the Mi home APP. When it arrive in the area, it will automatically pass. You can also manually clear the restricted area, it will consciously avoid the restricted area to complete the cleaning not to mess with you.
  • Automatically Divide the Room Cleaning
    After the first cleaning, it will automatically identify the room and partition to save, you can merge and split the partition map and the named operation, in the subsequent cleaning, will be cleaned according to the room partition.

SPECIFICATION

General

  • Brand:Viomi
  • Model: V2 Pro
  • Accessories: Dustbin ,HEPA ,Mopping Pad, Rolling Brush, Side Brush, Sweeper, Water Tank
  • Material: ABS
  • Cleaner: Vacuum Cleaner
  • Function: Dry ,Mop, Suction, Sweep, Sweep Suction, Vacuum, Wet, Wet and Dry
  • Feature: Mop, Remote Control, Schedule, Self Charging
  • Remote Control: Yes
  • Schedule Function: Yes
  • Self Recharging: Yes
  • Virtual Wall: Yes
  • Climb Capability: 20 mm
  • Floor Types: Carpet, Ceramic Tile, Marble Floor, Shag Carpet, Tile Floor, Wood Floor
  • Dust Box Capacity: 550 ml
  • Water Tank Capacity: 550 ml
  • Suction(pa): 2100Pa
  • Noise(dB): 68dB
  • Power(W): 33
  • Charging Time: 180 - 240min
  • Working Time: 60 - 130min
  • Working Temperature: 0℃~40℃

Dimensions and Weight

  • Product Weight: 3.60 KG
  • Package Weight: 6.21 KG
  • Product Size: 35x35x9.45 cm
  • Package Size: 45.3x40x12.9 cm

Package Contents

  • 1 x Sweeping Robot,
  • 1 x Charging Dock,
  • 1 x Power Adapter,
  • 1 x 2-in-1 Water Tank,
  • 1 x Dustbox,
  • 1 x Mop,
  • 2 x Side Brush,
  • 1 x Mop Rack,
  • 1 x English Manual
GTIN: 6923185616894

Shipping Details

●We only deliver to residences within Australia. 1- 7 business days.

●We regret that we do not deliver to PO boxes or Parcel Lockers. If a non-deliverable address is entered, we may need to ask you for a residential address or cancel your order.

●Return to Sender (RTS) items will be assessed for the return reason. If it’s due to an incorrect address, undeliverable issues, or non-collection, the shipping fee will be deducted from the refund.

 

Faulty Products 

AZAU carries a variety of brands from around the world. We do our best to provide you the best service relating to claims of manufacturer warranties.

What defines faulty? 

 

 

  • Manufacturing faults
  • Delivered items has major difference from ordered items
  • Clear defects or damage

 

 

Any item that, due to customer negligence and misuse, will not be accepted as a faulty item.

If you are experiencing issues with your product, please refer to our FAQ page for support. Alternately, please contact our customer support team to lodge a claim.

To lodge a claim:

 

 

  • Access My Account and request a warranty and return. Fill up the form with a description of the fault with your product.
  • Our team will review your case and reach out to you as soon as possible. We will attempt to troubleshoot and resolve your issue for you virtually.
  • If it is determined to be faulty after troubleshooting, we will then issue you a Return Authorisation number, and a return label.
  • If we issue you a Return Authorisation number, please clearly print it on the outside of the package when returning your product to us. By issuing you with a Return Authorisation number, we do not guarantee that your warranty claim is valid or that you will be entitled to have your product repaired or replaced, or a refund provided in relation to that product.
  • Your item will be assessed by the manufacturer prior to any warranty claims.

 

 

After we receive your return and inspect faulty items for faults, a replacement/refund will be processed. If no fault is found with the item, the item will be returned to you (customer bears the shipping cost), and you will be charged a 20% service fee. Alternatively, if you do not wish to have the item, you may request the item to be restocked. Our customer support team will provide you with the percentage of deduction and the amount that will be deducted.

The buyer cannot cancel and demand a refund immediately. AZAU must have an opportunity to fix the problem.

 

Dead on Arrival (DOA) 

If your product is dead on arrival, please contact us within 14 days of parcel delivery. We will not process any claims lodged 14 days after the delivery date.

Dead on Arrival (DOA) Process 

 

 

  • Access My Account and request a warranty and return. Fill up the form with a clear description and photos and/or a short video demonstrating the condition of the received package.
  • Our team will assess the DOA claim and forward your claim to the courier on your behalf.
  • If the claim is valid, your order will be refunded, or a replacement will be sent (original item returned).

 

 

 

Change of Mind (COM) return 

For Change of Mind returns, the buyer will be responsible for any shipping costs incurred.

A COM return will be only accepted where:

 

 

  • A return request is submitted via My account within 14 days of receiving your order.
  • All product packaging,documentation (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading and appraisal, as well as accessories must be returned with the return products. Packaging must be unopened and seals intact (where applicable).
  • The products must be in original and unworn condition.

 

 

We recommend choosing a tracked registered postal service as the items will not be considered as ‘returned’ until they have been received safely. Please send an email attaching the tracking number as confirmed in correspondence with our support team.

Please ensure that the returned item is safely protected and securely packed. If the item is found to be dead on arrival or damaged in transit, a deduction fee will be charged based on the condition of the item.

If you cancel or return only certain items purchased in bundle deals or multi-buy promotions, any items you don’t return will be charged at full price, and the refund amount will be reduced accordingly.

We are always here to help. If you have any questions please reach out to our customer care team via your MyDeal account and we will respond to you shortly.

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